1. Deni Tor's Avatar
    Hi there- I just bought a Lumia 635 Windows Phone with 8.1 Update 2 for my young son who is part of our family account. He is unable to install any apps (free or paid). When he tries, he gets the following error message: "We can't complete this request due to your account's My Family settings. To change these settings, go to windowsphone.com/family on your computer and sign in with your Microsoft account." I tried -unsuccessfully- adjusting his settings at account.microsoft.com/family under 'apps, games & media' as well as at account.xbox.com under 'privacy & online safety'. Resetting the phone and re-activating it with an adult MicrosoftID works, but I really want my son to use his own account to take advantage of the OneDrive's nice photo-sync feature. I would appreciate pointers to additional options. Thanks!
    10-04-2017 11:04 PM

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