1. WPCentral Question's Avatar
    my Nokia lumia 720 is 3 months old. working good. but from past 1 month its touch working automatically. so i hard reset ted my mobile. updated to 8.1 nothing resolved the touch problem. so took it Nokia authorized service center there they are saying some plates inside the mobile is missing so warranty is not available for my mobile. but this is my first service so plzz anyone help.. where is the plate? i want free service since i has warranty. its their manufacturing defect?
    06-16-2014 11:58 PM
  2. Laura Knotek's Avatar
    Could you please clarify what is wrong?

    Is your touchscreen not working when you touch it, or is your touchscreen opening apps on its own without you needing to touch it?

    Was the device dropped or exposed to water?
    06-17-2014 02:30 AM
  3. Asad Sarosh's Avatar
    Same is the issue with my phone...and it hasnt fallen
    06-20-2014 02:11 PM
  4. John Prakash's Avatar
    I had a screen replacement done and since then the touch stopped working and when the screen is unlocked it keeps opening and closing apps.
    When I took it to the same tech he informed that the back panel is loose and advised me to sell it.... Its just a screen replacement because I dropped the phone and now all this is happening...
    Now if I take it to service centre will it come under warranty or not????
    06-22-2014 03:00 PM
  5. diimran's Avatar
    My nokia lumia 720 is one year old, I have same problem , touch screen was automaticly launching apps.... Already 6 months back i was having same problem so i had replaced my touch (phone was in warranty), but exactly 6 months later again i am facing this issue(now my phone is not even in warranty )..... :-( ... Dont know how much the nokia care will cost now
    07-21-2014 12:35 AM

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