1. WPCentral Question's Avatar

    I (from India) own a Lumia 720. my device is currently running on Windows phone 8.1 Developers preview. In last two weeks, I have started facing a random problem of the phone getting totally froze. The locked screen is continuously on and no keys work. The problem is to an extent that no soft or hard reset work to restart the phone. I only have to leave the phone for hours, so that the battery discharges on its own. Later, when plugged in for charging, the phone restarts normally. The biggest problem is that this happens very randomly, and at that point of time when you need your phone the most. For example, I had an appointment to meet some one, and cell phone number was the only way we would have been able to locate each other in busy streets of Mumbai. At that very moment, the phone froze, and there's nothing I can do about it. It is very frustrating, embarrassing and panic situation for me. While, I like everything else about Windows phone, this problem is turning me off with Windows phone. They seem to be highly undependable phones.
    Apart from it, my volume down key is not working, I had replaced it once, but right on the same day it stopped working. At least with Windows 8.1, I am able to reduce the volume by volume bar.
    Can anyone share thoughts and solution to these problems? Is it something to do with its 512 RAM?

    06-19-2014 12:42 AM
  2. anon(7900571)'s Avatar
    Hey vim arm sad to hear you are facing such issues with your lumia 720. Windows phone 8.1 has some bugs which need to be fixed (and Microsoft is trying hard to fix them ). Also your phone lacks a firmware update , cyan update which should solve most if the issues. I will recommend you to downgrade your phone to windows phone 8.0 via Nokia recovery tool. Backup all your important data before doing so as this will factory reset your device. Once windows phone 8.1 is available with lumia cyan update , you should see a notification on your phone :)
    06-19-2014 12:51 AM
  3. Aswin Smart's Avatar
    Well...I also have many issues on my Lumia 520. Can you please tell me the release date of cyan in India?
    06-19-2014 09:39 AM
  4. FAHMI BASSEM's Avatar
    And I want to complete that you choosed to download a beta version so you should have expected that you will find issues, Windows phone really is the best.
    06-19-2014 07:41 PM
  5. FAHMI BASSEM's Avatar
    Well...I also have many issues on my Lumia 520. Can you please tell me the release date of cyan in India?
    No one know the release date of the cyan, but I think we have to wait for more than 2 months
    06-19-2014 07:43 PM

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