1. WPCentral Question's Avatar
    Hi. I recently got a Lumia 1020 that was with Telus. I unlocked because my carrier is Fido. The phone's OS is 8.0.10328.78 and will not install Update 3. Every time I try, I get an error message. It generally says that I do not have a stable connection even though I am using Wifi on the phone and I am using Wifi with my laptop as well. I cannot install the update using data because I only have 300MB a month. I also tried using 3 different Wifi locations and I have done both hard and soft resets. I did a hard reset and as soon as the screen lit up, I tried to do an update. I don't know why I am having this problem
    06-23-2014 09:26 AM
  2. belodion's Avatar
    Did the error message include a code? If so, refer to Microsoft Support to find out what your problem might be.

    Posted via Windows Phone Central App
    06-24-2014 07:52 AM
  3. myredsocksareawesome's Avatar
    OP here. In the end I had to put in a Telus SIM card. The update to Lumia Black worked then. After that I was able to update to WP8.1 with my SIM card.
    06-24-2014 11:15 AM

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