1. WPCentral Question's Avatar
    Hello. Whenever my phone gets slightly tapped on its left side (the side with the buttons), it crashes. And I do mean slightly. Anybody has an idea what should I do? Microsoft Stores/ Nokia aren't available here at all.
    06-24-2014 02:55 AM
  2. swapnilmr's Avatar
    06-24-2014 03:22 AM
  3. krox1105's Avatar
    Do you mean that the phone crashes when you press the buttons on the side of phone, or when you just simply tap that side of the phone?
    06-24-2014 03:28 AM
  4. Steff Strat's Avatar
    It crashes when I tap the side, not the buttons. Hard resettings doesn't help.
    06-24-2014 03:40 AM
  5. gedzum's Avatar
    Could be a hardware issue, especially considering hard reset didn't work. Is it possible to get it checked at a Nokia Care point?
    06-24-2014 04:30 AM
  6. Steff Strat's Avatar
    Well, not really. There's none of those around here... ;(
    06-24-2014 04:38 AM
  7. gedzum's Avatar
    Hmm..any chance you could go back to the point of sale? Show them you may have a hardware fault and (if under warranty), you need a replacement. If they refuse, perhaps then you could bring the issue up with Nokia directly. Again, assuming it is still under warranty.
    06-24-2014 04:41 AM
  8. krox1105's Avatar
    ^^ He is right. It seems as if some circuitry inside the phone is broken, thus causing the instability (triggered by a slight tap on that side). There is probably no other way than to get the phone replaced.
    06-24-2014 06:57 AM

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