03-19-2015 05:16 AM
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  1. WPCentral Question's Avatar
    Yesterday, I went to a concert and took a bunch of photos and videos. The photos are all there, but the videos seem to have disappeared! I realized it this morning and tried to take a short test video. It didn't show up in my camera roll at all! For some reason, the videos that I take are not saving to my camera roll. Can anybody help with this?

    On another note, I tried downloading a recovery software to see if I could recover these videos, but my mac doesn't recognize my windows phone as a drive. Does anybody know how I can fix this as well?
    07-04-2014 09:32 AM
  2. nafilnaf's Avatar
    Hi. Me again. I made an account to add more info.

    Before, my phone had absolutely no problem taking video. It still has 13gb of free space, so I know that's not the problem. I tried plugging it in and searching for the videos through the windows phone mac app by "browse files" and I even imported all my files to iPhoto and searched for them there. My videos are nowhere to be found.
    07-04-2014 09:55 AM
  3. switch side method's Avatar
    Had the same problem...pics even multiplied.... The cause... An SD card that wasn't official and deletes the videos and pics. Record another video but go to settings and make sure it gets saved to phone and not SD card. If it saves..then you have a dodgy SD card. Hope that helps mate. Love to have an update ๐Ÿ˜Š
    07-04-2014 11:35 AM
  4. nafilnaf's Avatar
    Had the same problem...pics even multiplied.... The cause... An SD card that wasn't official and deletes the videos and pics. Record another video but go to settings and make sure it gets saved to phone and not SD card. If it saves..then you have a dodgy SD card. Hope that helps mate. Love to have an update
    Thanks, but that's not my problem. The Nokia Lumia 1020 does not have removable storage. The only option is to save to the phone. I don't have an SD card to save to. But thank you for the suggestion.
    07-04-2014 03:02 PM
  5. switch side method's Avatar
    My apologies... I forgot about that. Its not the best suggestion but try to go to camera, settings and then reset camera. Then turn phone off and on again and see if that helps. If not then a total factory reset may be the only and last option. If you do always back up your phone. Saying that...have you back all your pics up to the SkyDrive? As the pics may be a hidden a file and may show up on skydrive pics. Please let me know the outcome and i will try other ideas for you ๐Ÿ˜Š
    07-04-2014 04:30 PM
  6. nafilnaf's Avatar
    Well, I didn't have access to wifi at the concert, so they didn't get backed up while I was at the concert, but all the photos did get backed up when I got home. I checked SkyDrive and all of the photos were there, along with a 1 second video that I took by accident, but all my other videos were gone. I don't think the problem is that the videos are disappearing, but that they are either going somewhere else or not saving at all because I tried taking a test video this morning and I couldn't find it anywhere.

    And also, I did try turning the phone off and on again. Didn't help. I'm not so eager to do a factory reset, but I guess I'll have to if there's no other option.
    07-04-2014 04:56 PM
  7. switch side method's Avatar
    Before you do that go to the app store and type phone system... They will be an app (forget which one) that lets you see what's on your phone in the files and from there you will be able to see where the video is stored. There are a good few apps thankfully but to find the right one will take a while or maybe not. Good luck and keep me updated ๐Ÿ˜Š
    07-04-2014 05:08 PM
  8. Nogitsune Micah's Avatar
    Omg this happens to me on my 1520. I am glad I am not the only person having issues.
    07-04-2014 05:11 PM
  9. switch side method's Avatar
    @micah....just out of interest are you saving to SD card. Try filming and make sure it saves to phone
    07-04-2014 05:27 PM
  10. nafilnaf's Avatar
    Before you do that go to the app store and type phone system... They will be an app (forget which one) that lets you see what's on your phone in the files and from there you will be able to see where the video is stored. There are a good few apps thankfully but to find the right one will take a while or maybe not. Good luck and keep me updated
    Sorry, I'm not finding the app you're referring to. I found several apps that tell me how much of each media I have (for example, it tells me I have 507 pictures, 452 songs, etc.) but it doesn't show me specific files, nor where they are saved.
    07-04-2014 06:39 PM
  11. switch side method's Avatar
    Hmmm...that is tricky..but i know the 8.1 update will let you go into files. So you can hard reset or hold out to 8.1 come out. Sorry once again if i didn't give a good answer (am a newbie) but hopefully someone with more experience will help ๐Ÿ˜Š
    07-04-2014 06:45 PM
  12. Nogitsune Micah's Avatar
    I think I figured a fix out. Nokia camera is the problem. If you choose camera, then it works perfectly. No issue. I just recorded a 10 min video randomly with it. I saved it to my phone. Now to try saving it to sd.

    Try using camera(the non Nokia one)
    07-04-2014 07:00 PM
  13. nafilnaf's Avatar
    Okay, well I just tried taking a video and it worked. And it was with the normal nokia camera too. The video saved to the camera roll perfectly. But the thing is, I haven't done anything to my phone. And plus, my videos from yesterday are still missing. Now if only I could figure out a way to recover them...

    The one day of the year when I actually take meaningful video and I don't have my video. :P The universe was just not in my favor that day. Oh well, thanks for all your help. I really appreciate your efforts.
    07-04-2014 07:48 PM
  14. jeetu4444's Avatar
    Bro it happened to me also.. Weird that videos are not saving....i recorded a important video and it did not save... After that I recorded a small video it saved very weird
    07-04-2014 08:15 PM
  15. jeetu4444's Avatar
    Guys I found it...even thou videos were not showing in the gallery it was still saved I uses the official file manager and found videos there. Then I dumped everything on the comp and I have all the videos I recorded....iam planing a format now...newaz iam full only 500 mb left

    sent from Lumia 1020 or Note 3 dual sim
    07-08-2014 08:29 PM
  16. Maranda Snyder's Avatar
    What's the "official file manager" called?
    cause I've had a lot of videos not saved that I really like to find.b
    07-11-2014 10:10 AM
  17. jeetu4444's Avatar
    It's called "files" by Microsoft
    07-11-2014 09:05 PM
  18. sriramgana's Avatar
    I have the same problem too. Using the nokia camera is hit and miss now - it saves sometime and doesn't some time. The regular camera seems to work fine. Also, I tried connecting the phone to the computer and look in windows explorer for the files on the phone - all my videos that weren't showing up on camera roll are there but only a truncated version :( - I really need one of the videos that I took on my birthday - I am able to see a few seconds of it through windows explorer but not the full one. So, this is obviously some bug that is really annoying.

    As for the files app that someone suggested, that is an old version not available on WP8. So, don't know if there is a different one. I tried downloading some free ones like "file explorer" from the marketplace but they dint help find these videos.

    if anyone else has suggestions, will be greatly appreciated - I need to recover those videos!
    07-14-2014 02:10 AM
  19. jeetu4444's Avatar
    Bro u on windows 8 or 8.1 ?

    sent from Lumia 1020 or Note 3 dual sim
    07-14-2014 08:46 AM
  20. Sjoof's Avatar
    Serious problems since recent Nokia Camera update. Movie sometimes saves, saves first 2 seconds or doesnt save at all. I missed great moments on my holiday.
    I ' m 90% convinced it is caused by the update from early this month.
    07-21-2014 01:10 PM
  21. chrismarts's Avatar
    I can confirm this behavior. Started happening with a recent update. Rate the app with 1 star in the Store and leave a brief comment like "Recent update causes videos to not save properly or at all." WPC editors - maybe post an article about this? Save some people some heartache when they record videos only to go back and find none of them have saved?

    The workaround is to use the built-in camera app for recording videos.

    Also this seems like a big bug but it has been weeks without a fix. Maybe they somehow just don't know about it.
    07-27-2014 05:39 AM
  22. refsens's Avatar
    Hi, I'm new to this forum, and just registered to say that I am experiencing the same issue!

    some weeks ago, videos were not being saved, and it could be related to latest Nokia Camera app updates, since it was working nicely before. What is very funny is that videos do show up when the phone is connected to the PC, but they only last for 2 sec, and occupy around 4.99 or 5MB. They do not show up in the gallery of the phone.

    I read here that a restoration of the whole system would help, and so I did. I did a reset, and had to reinstall (fortuntately this was done automatically) and sorted all my apps in the homescreen... After that, all my videos were being saved correctly. However I noticed yesterday the problem came back again. Videos are not being saved.

    I have not heard of any solution, so I'm a bit desperated, and disgusted. I can't trust the lumia 1020 for videos and that is really bad for Microsoft/Nokia.

    Hope there is a solution, and it comes asap.

    thanks for reading
    08-05-2014 09:13 AM
  23. Jacob Bak's Avatar
    You are a god, thank you.
    09-02-2014 08:44 AM
  24. Jacob Bak's Avatar
    I think I figured a fix out. Nokia camera is the problem. If you choose camera, then it works perfectly. No issue. I just recorded a 10 min video randomly with it. I saved it to my phone. Now to try saving it to sd.

    Try using camera(the non Nokia one)

    you are a god, thankyou
    09-02-2014 08:45 AM
  25. JW888's Avatar
    Try this......hopefully it helps
    Open Nokia camera, tap the 3 dots, go to settings, all the way at the bottom, you'll see the under line with" Find photos and videos shot with Nokia Camera". just tap on it.
    See if this help
    09-02-2014 12:17 PM
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