1. BilalSoomro17's Avatar
    I was using My Nokia and it got so hot that it burned my hand and now I have black mark on my hand. I am scared of my own phone now.
    07-06-2014 05:04 PM
  2. taymur's Avatar
    WOW! something is wrong with your phone. be carful, batteries explode you know.
    07-06-2014 05:22 PM
  3. switch side method's Avatar
    Yeah mate...and i wouldn't chance it by using a charger eaither. Contact nokia, really complain and get them to give you a replacement 1520 and some vouchers as their product caused bodily harm...could be a court case or bad publicity so i am sure they will give you an upgrade exchange
    taymur, BilalSoomro17 and xandros9 like this.
    07-06-2014 05:34 PM
  4. BilalSoomro17's Avatar
    Yeah mate...and i wouldn't chance it by using a charger eaither. Contact nokia, really complain and get them to give you a replacement 1520 and some vouchers as their product caused bodily harm...could be a court case or bad publicity so i am sure they will give you an upgrade exchange
    I'll do that
    switch side method likes this.
    07-06-2014 06:15 PM
  5. BilalSoomro17's Avatar
    Yeah mate...and i wouldn't chance it by using a charger eaither. Contact nokia, really complain and get them to give you a replacement 1520 and some vouchers as their product caused bodily harm...could be a court case or bad publicity so i am sure they will give you an upgrade exchange
    Black Mark Fade away so Now no Way to Prove it really burned my Hand
    07-06-2014 06:42 PM
  6. decimus plancus's Avatar
    I was using My Nokia and it got so hot that it burned my hand and now I have black mark on my hand. I am scared of my own phone now.
    OK, I'll bite. A black mark? So it charred your flesh? A third degree burn. And it happened so fast you didn't think, oh, I should drop this, like NOW so you only ended up with a first or second degree burn.

    And the phone looks ok? or it's a congealed puddle of goo. Please post a picture of the phone! This sounds pretty incredible!
    xandros9 likes this.
    07-06-2014 06:45 PM
  7. LTTG's Avatar
    Dude, please be careful and contact Nokia ASAP before anything worse happens!
    07-06-2014 07:07 PM
  8. pankaj981's Avatar
    Contact Nokia and send them the phone, you don't have to send them proof that it burned your hand, just tell them that the phone did cause minor bodily injury. Phones sometimes do get dangerously hot and can even explode (batteries). I would say don't take a chance and contact them asap for a compensation (new phone or replacement), do not use the phone any longer, it'll only cause you harm.
    07-06-2014 07:09 PM
  9. BilalSoomro17's Avatar
    Phone is totally fine but ill send Photo ASAP and now what should I tell the Nokia Care? They'll think me lying
    07-06-2014 07:10 PM
  10. pankaj981's Avatar
    Drop them an email, or call them on your country's contact number
    BilalSoomro17 and xandros9 like this.
    07-06-2014 07:13 PM
  11. BilalSoomro17's Avatar
    Drop them an email, or call them on your country's contact number
    From Where can I Email Them can you send me Link? I can't find it.
    07-06-2014 07:38 PM
  12. pankaj981's Avatar
    From Where can I Email Them can you send me Link? I can't find it.
    Where are you from? And from where did you purchase your phone? Is it still under warranty?
    07-06-2014 07:50 PM
  13. BilalSoomro17's Avatar
    Where are you from? And from where did you purchase your phone? Is it still under warranty?
    I am From Jeddah Saudi Arabia. I purchased it from Mobile Market Here In Jeddah and No my Phone don't have Warranty anymore
    07-06-2014 07:54 PM
  14. BilalSoomro17's Avatar
    I tweeted them @NokiaCare
    07-06-2014 08:22 PM
  15. pankaj981's Avatar
    Keep us updated if you hear back from them, good luck!
    07-06-2014 11:14 PM
  16. BilalSoomro17's Avatar
    Keep us updated if you hear back from them, good luck!
    They took my Details. Name contact number IMEI and email I'll tell you when they tell me what should I do
    07-07-2014 07:13 AM
  17. BilalSoomro17's Avatar
    Keep us updated if you hear back from them, good luck!
    Dear Bilal,

    Hope this email finds you well. Kindly note that we have tried to contact you more than once using the number we have in our system but there was no answer. Regarding your inquiry, Kindly contact nearest Nokia care point of you regarding your Nokia Lumia 920 and please let us know which Branch you have dealt with in order for us to further investigate the case.

    You can use the below link to locate nearest Nokia care center for you:

    Note:
    Kindly send us a contact number for you to call you back on.

    We would be glad for any further assistance and will be waiting for your feedback.

    Below is the reference number of your query on our data base in-case you e-mailed us again or called for the same concern you will just provide us with this number so we can check and follow up on your query efficiently.


    Should you require further assistance, please do not hesitate to contact Nokia Care line, kindly visit:

    Keep your phone software up-to-date to enhance its performance. For more details visit Nokia Support at Where you can get downloads, software updates, guides and more.


    Kind regards,

    Eman El Saadawi
    Nokia EscalationTeam
    Technical support department

    NOKIA SENT THIS EMAIL TODAY AND CALLED ME 6 TIMES AND I Was not able to respond but ill go to an Nokia Care Point
    07-08-2014 08:27 AM
  18. BilalSoomro17's Avatar
    After burning my hand my Phone's Battery Dying even faster
    07-08-2014 09:36 AM
  19. Liviu Avram's Avatar
    How can a phone burn your hand and still look good ? This doesn't seem legit to me. IF the phone/battery was THAT hot, shouldn't the phone at least have some marks on it?
    07-08-2014 09:45 AM
  20. BilalSoomro17's Avatar
    How can a phone burn your hand and still look good ? This doesn't seem legit to me. IF the phone/battery was THAT hot, shouldn't the phone at least have some marks on it?
    Idk its black so maybe it have Mark but can't see it tho
    07-08-2014 09:49 AM
  21. pankaj981's Avatar
    It's definitely the battery, stop using your phone. Batteries are also prone to explode if something is wrong.
    07-08-2014 07:54 PM
  22. BilalSoomro17's Avatar
    It's definitely the battery, stop using your phone. Batteries are also prone to explode if something is wrong.
    yes going to Nokia care tomorrow
    07-08-2014 08:32 PM

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