08-14-2014 11:06 AM
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  1. Vineet Kumar2's Avatar
    Vineet Kumar2
    It's working absolutely fine on other websites like dailymotion and even on youtube it was playing the videos without a hiccup until about a week ago.

    And now when I click on the play icon on a youtube vid it says "sorry, we can't play this file on your phone". There is no error code or anything else. Just this short message every time I click on a video.

    The same videos were playable on this device about a week ago. They are not in the flv format or any other format that's mobile incompatible. And the phone doesn't have any problem playing the already downloaded videos, including a few from youtube (that were downloaded using the UC Browser). The same videos are now unplayable from the website.

    Also, I've tried playing them in a different browser (UC and Internet Explorer). I have updated my phone too, just to be sure. I've downloaded the Youtube and Metrotube apps from the market with the same result. Basically, I've tried everything except performing a reset. Is anyone else having this issue?
    07-07-2014 10:46 AM
  2. S Vaibhav's Avatar
    S Vaibhav
    Originally Posted by Vineet Kumar2
    It's working absolutely fine on other websites like dailymotion and even on youtube it was playing the videos without a hiccup until about a week ago.

    And now when I click on the play icon on a youtube vid it says "sorry, we can't play this file on your phone". There is no error code or anything else. Just this short message every time I click on a video.

    The same videos were playable on this device about a week ago. They are not in the flv format or any other format that's mobile incompatible. And the phone doesn't have any problem playing the already downloaded videos, including a few from youtube (that were downloaded using the UC Browser). The same videos are now unplayable from the website.

    Also, I've tried playing them in a different browser (UC and Internet Explorer). I have updated my phone too, just to be sure. I've downloaded the Youtube and Metrotube apps from the market with the same result. Basically, I've tried everything except performing a reset. Is anyone else having this issue?
    Restart the phone? Pres volume down and power button at the same time for 15sec... Then let go. It restarts itself.
    07-07-2014 11:12 AM
  3. Vineet Kumar2's Avatar
    Vineet Kumar2
    Restarted, still the same. And I'm looking to avoid a reset.
    07-08-2014 12:51 AM
  4. Isaac Abraham1's Avatar
    Isaac Abraham1
    Originally Posted by Vineet Kumar2
    Restarted, still the same. And I'm looking to avoid a reset.
    Try downloading Tube Pro.So far it has been a solid performer for me.
    07-08-2014 12:58 AM
  5. S Vaibhav's Avatar
    S Vaibhav
    Do you have 7.8 installed? Also did you delete Internet Explorer browser history?
    07-08-2014 09:59 AM
  6. nnthuha's Avatar
    nnthuha
    I face the same issue few weeks before so I guess it's the same time with your issue. Have your issue resolved?
    08-14-2014 11:06 AM
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