1. WPCentral Question's Avatar
    Good afternoon,
    I (We...there is a lot of us!!) are having endless problems with the disappearing of our audio on the newly released Nokia Lumia 630 Dual Sim. The phone does everything well, but every couple of minutes the audio disappears. It will only work again after a soft reset. I have tried updating the software and have also downloaded the "developers preview" app which allows you to test the software they are currently developing, but to no avail. The problem is persisting.

    Please help, Nokia and Microsoft does not seem to care.

    Regards,
    Ian
    07-08-2014 11:47 AM
  2. Ian van den Heever's Avatar
    My phone is living in my drawer until they sort this out!!

    Regards,
    Ian
    07-08-2014 11:52 AM
  3. S Vaibhav's Avatar
    Good afternoon,
    I (We...there is a lot of us!!) are having endless problems with the disappearing of our audio on the newly released Nokia Lumia 630 Dual Sim. The phone does everything well, but every couple of minutes the audio disappears. It will only work again after a soft reset. I have tried updating the software and have also downloaded the "developers preview" app which allows you to test the software they are currently developing, but to no avail. The problem is persisting.

    Please help, Nokia and Microsoft does not seem to care.

    Regards,
    Ian
    First of all, congrats on getting a Lumia! :) By disappears, do you mean the audio stops suddenly while, do eg, playing music 🎶? I would suggest you try a hard reset. Also there are 3 updates available after 8.1 preview... Make sure you have all three installed.
    07-08-2014 11:55 AM
  4. Sonu K's Avatar
    Good afternoon,
    I (We...there is a lot of us!!) are having endless problems with the disappearing of our audio on the newly released Nokia Lumia 630 Dual Sim. The phone does everything well, but every couple of minutes the audio disappears. It will only work again after a soft reset. I have tried updating the software and have also downloaded the "developers preview" app which allows you to test the software they are currently developing, but to no avail. The problem is persisting.

    Please help, Nokia and Microsoft does not seem to care.

    Regards,
    Ian
    Let me share a post by another Lumia630 owner here. It's written by fadi dababneh

    "guys i have great news i have fixed this problem and i am now able to hear the caller and the caller is able to hear me the fix is simple and easy so it goes like this:
    (please follow each step because it is important to solve this problem)
    1-You would turn off your phone
    2-Remove the back cover and battery
    3-Take the sim out and put it in sim slot 2 if u were in sim slot 1 and in sim slot 1 if you were in sim slot 2 (important)
    4-Open the phone and let it load up and try the call it should work by now but we are still not done
    5-Remove the battery and remove the sim another time and now return it to the same slot it was before
    6-Open the phone and your done it should be working and no problems in audio should be found
    I have done this and the phone is working so far with no problems and it has been working for 2 day and half by now and no problems at all :). "


    Try this above method if updating is not working. I thought they fixed it in an update which they released on June 27th.
    07-08-2014 02:35 PM
  5. Ian van den Heever's Avatar
    I will definitely try it!! You talk about three updates after the 8.1 release? Where do I find them?

    Thanks for the interest, I appreciate it a lot.
    Ian
    07-08-2014 05:07 PM
  6. Sonu K's Avatar
    I will definitely try it!! You talk about three updates after the 8.1 release? Where do I find them?

    Thanks for the interest, I appreciate it a lot.
    Ian
    And please let us all know if this method worked for you.
    I'm talking about an update received by Lumia630 phones around June 27th. I'm not really sure if this news is true. I read it in some other websites. You can go to your 'settings' and manually check if there is any updates available. Keep your phone up to date.
    07-09-2014 02:11 AM
  7. Sonu K's Avatar
    I will definitely try it!! You talk about three updates after the 8.1 release? Where do I find them?

    Thanks for the interest, I appreciate it a lot.
    Ian
    Ok i checked it in Nokia website.
    It says
    Latest software release for Nokia Lumia 630 is 01061.00066.14235.36xxx
    The availability of this update may depend on your network service provider. To check for updates, on your phone, tap Settings -> phone update.

    • Fix for intermittent audio issues during a call
    • Improved connectivity
    • Enhancements to battery level monitoring
    • Usability improvements, such as a fix for calendar invites sometimes not showing for the correct date
    • Performance and stability improvements
    07-09-2014 02:14 AM
  8. Ian van den Heever's Avatar
    Thanks to all for your assistance.
    My OS is up to date, and my handset definitely improved. The audio still vanishes from time to time, I guess I have to live with it for now!!
    Happened again this morning and I had to do a soft reset to restore properly. I does work if you switch it off only, but I find that the problem returns after a very short while. It seems to "stay away" for longer if you do the soft reset (Volume down and Power buttons pressed simultaneously)

    As soon as my handset is without problems for at least 24 hrs, I will advise.....maybe we can figure out what I did to get it right!!!? Good luck to all and thanks again!

    Regards,
    Ian
    07-11-2014 05:29 AM

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