1. griselda's Avatar
    Ever since i bought my surface tablet ive been having problems with it.. but last week i was using it and then it turned off. I tried turning it back on but it just stay on the surface logo ive tried doing volume+ and power button but it just stays on the surface logo page. I dont even know what to do this tablet was 545$ and im sure i wont get that money back if i sell it
    07-09-2014 10:35 PM
  2. Paul May's Avatar
    Try getting in contact with Microsoft and doing a warranty return.
    07-09-2014 10:40 PM
  3. Griselda Garcia's Avatar
    @paul my warranty was only good for one year and ive been having it for 1 year in a half
    07-09-2014 10:50 PM
  4. Paul May's Avatar
    I had a similar problem with my surface pro but it fixed itself. I don't know for sure but I have a feeling it was because of the keyboard. I took it off and cleaned the connectors and it booted. Do you have a recovery drive on a usb stick?
    07-09-2014 11:01 PM
  5. Griselda Garcia's Avatar
    No, Even if i did i wouldnt be able to recover it because it doesnt show any other screen.
    07-09-2014 11:19 PM
  6. malachijd's Avatar
    I had the same problem and called tech support for it and found out i was 5 days out of warranty so they wouldn't fix it. But then a few weeks later I took it in to a Microsoft store and not only were they will to take care of it they replaced it with a brand new surface 2. So if you have a Microsoft store close I suggest bringing it in to the store.
    Guytronic likes this.
    07-09-2014 11:34 PM

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