1. NeedHelp's Avatar
    After the latest update on my Lumia 925 when I turn the phone on I'm taken to a Bitlocker Recovery page asking me for a recovery key for 'this drive' as if my phone is a computer and I cannot go any further from that screen. Does anybody know how to fix this? Help ASAP would be appreciated!
    07-15-2014 05:45 PM
  2. hmzshaw's Avatar
    07-15-2014 06:01 PM
  3. xandros9's Avatar
    It'd probably end up being simplest to contact support.
    07-15-2014 10:04 PM
  4. dahofer's Avatar
    hi,

    I've the same problem.

    I've tried an hard reset ( ) but I didn't managed to start the hard reset over the hardware buttons.

    I also tried the NOKIA software recovery tool but it didn't find my 925. Right after booting and the NOKIA logo there is the blue Bitlocker Recovery screen. To early I think to find the smartphone. Have you been successfull with the NOKIA software recovery tool?

    Do have any more ideas?
    07-16-2014 03:45 AM
  5. hotphil's Avatar
    What happens if you enter the recovery key?
    If you've connected to an Exchange server, the admin may be able to tell you what it is.
    But it does seem like a fairly big mess MS are creating.
    07-16-2014 05:19 AM
  6. xandros9's Avatar
    What happens if you enter the recovery key?
    If you've connected to an Exchange server, the admin may be able to tell you what it is.
    But it does seem like a fairly big mess MS are creating.
    can they even enter the key? is there a keyboard?
    07-16-2014 09:19 AM
  7. hotphil's Avatar
    Reading around, it would appear not.
    MS have really screwed this update. It's actually breathtaking. iPhone 6 can't come quick enough for me - it'll play music and they're at least transparent about when updates will occur.
    MS are behaving like a start-up.
    07-16-2014 09:25 AM

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