1. WPCentral Question's Avatar
    Hi, so i have the Nokia lumia 520 I've had this phone for a year now and i never had a problem until a couple of months ago. Now apps keep disappearing such as settings and all the apps that come with the phone that you cannot delete, Also every time i go to take a photo the camera shuts off and takes me back to the home screen, there is no volume and the volume will not turn up. I cannot do anything on my phone anymore as every time i try to access the internet or download a new app it wont allow me because i cannot enter settings to connect to my WiFi. Please someone help as i have looked everywhere and there i have so far found no answers ... I cannot afford a new phone at the moment as i recently lost my job so please help me im urgent, Thank you in advance.

    (I have tried resetting my phone and all the basic things like that.)
    07-20-2014 08:28 PM
  2. TechFreak1's Avatar
    First of all are you running low on space?
    Secondly when you say you tried resetting your phone, do you mean a hard reset therefore completely wiping the phone?
    07-20-2014 08:50 PM
  3. megan_uk's Avatar
    Other than the basic things that come with the phone i have nothing so no i'm not running low on space.
    I factory reset it
    07-20-2014 08:54 PM
  4. TechFreak1's Avatar
    I see, did you install the Windows Phone 8.1 Developer Preview on it?


    If you haven't try using the nokia recovery tool as it sounds like a bug or hardware defect. The only way to make sure, it is not a hardware defect is to reflash the phone and if happens again then you most likely will need to contact Nokia Care.

    Here is the article link: http://www.windowscentral.com/how-re...-windows-phone
    07-20-2014 09:18 PM
  5. megan_uk's Avatar
    Thank you so much, this worked XD you're awesome :)
    07-21-2014 07:46 AM
  6. TechFreak1's Avatar
    Your most welcome, Glad it worked for you
    07-21-2014 01:10 PM

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