1. MAHER_Central's Avatar
    Hi everyone !
    I'm trying to use "Remote Desktop" but when try I to connect I got this message "Your credentials didn't work".
    I tried to find a solution online but none worked ! HELP ME PLEASE !
    08-05-2014 02:52 PM
  2. David P2's Avatar
    Hi everyone !
    I'm trying to use "Remote Desktop" but when try I to connect I got this message "Your credentials didn't work".
    I tried to find a solution online but none worked ! HELP ME PLEASE !
    What version of Windows are you trying to connect to?
    MAHER_Central likes this.
    08-05-2014 03:02 PM
  3. MAHER_Central's Avatar
    What version of Windows are you trying to connect to?
    Trying to connect to Windows 8.1
    08-05-2014 03:15 PM
  4. rcballa12's Avatar
    put the domain in front of your username i.e. "WORK\user123". This is normal error if you're using the wrong username and/or password.

    Also make sure that the username you're using has access to connect remotely to that PC. You need to enable this in the PC's remote settings.
    MAHER_Central likes this.
    08-05-2014 03:23 PM
  5. David P2's Avatar
    Professional or normal version? (normal=just 8.1)
    08-05-2014 03:23 PM
  6. MAHER_Central's Avatar
    Professional or normal version? (normal=just 8.1)
    Professional
    08-05-2014 03:32 PM
  7. David P2's Avatar
    Enable Remote Desktop support on the host as well, and make sure firewall settings are letting it through.
    08-05-2014 03:35 PM
  8. MAHER_Central's Avatar
    And yeah I just want you to know that im trying to connect with the WP app to PC not PC to PC.
    08-05-2014 03:36 PM
  9. David P2's Avatar
    And yeah I just want you to know that im trying to connect with the WP app to PC not PC to PC.
    It's an option in system settings somewhere - I know the default is 'off'.
    08-05-2014 03:42 PM
  10. MAHER_Central's Avatar
    Enable Remote Desktop support on the host as well, and make sure firewall settings are letting it through.
    Firewall is OK.
    Yes I already turned it on.
    08-05-2014 03:47 PM
  11. MAHER_Central's Avatar
    Still not working :(
    08-05-2014 03:55 PM
  12. David P2's Avatar
    In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

    Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.
    Jakez98 likes this.
    08-05-2014 04:02 PM
  13. MAHER_Central's Avatar
    In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

    Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.


    I unticked it but didn't work either.
    And I just want to know what is my "Domain"
    08-05-2014 04:19 PM
  14. David P2's Avatar
    Not really relevant unless you are in an enterprise situation. It should be (off the top of my head): <computername>\<username> for the username field
    08-05-2014 04:24 PM
  15. MAHER_Central's Avatar
    Not really relevant unless you are in an enterprise situation. It should be (off the top of my head): <computername>\<username> for the username field
    And the username should be my MS account or anything ?
    08-05-2014 04:29 PM
  16. David P2's Avatar
    The username on the PC you are trying to access.
    08-05-2014 04:30 PM
  17. MAHER_Central's Avatar
    Yeah still nothing.
    so :
    All the parameters on my PC ( firewall, system properties...) are okay
    Computer name and username are okay
    So why isn't it working !!
    ( And by the way sorry if I'm bothering you with all my questions )
    08-05-2014 04:39 PM
  18. Jaideep Dhumal's Avatar
    Hi,
    I was getting the same error message while trying to use the app.
    I realised that I didn't have a password for my computer so I created one and it worked.
    In the username field, enter 'Computer name\User'. e.g xyz-pc\abc
    In the password field, enter the password you just created for your computer account.
    I hope this helps you :-)
    08-25-2014 03:28 AM
  19. Jakez98's Avatar
    In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

    Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.

    Thanks David! I have spaces in my Microsoft Account name, so I just entered the first word only and it worked!
    10-07-2014 08:03 AM

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