1. WPCentral Question's Avatar
    Have had my phone for a week - several times now the touchscreen has "frozen" in that no areas of the screen work. - I can't even press the "start" button to bring the menu back. The side buttons also don't work - I can't turn it off or anything. If I leave it for, say, 30 seconds it all just starts working again. I did have a screen protector on, so took that off and thought that had solved the problem but today it has done it three times already. Does anyone have any suggestions?
    08-08-2014 12:13 PM
  2. Zachary Boddy's Avatar
    Did you buy the product new? Or secondhand? If it's new you can turn it in to Nokia or Microsoft with a receipt and probably get a new one. If it's secondhand, they can't do anything for you. Try a hard reset, and see if that works, though. Hard resets often fix bugs like that.
    08-08-2014 01:18 PM
  3. jjcoles's Avatar
    It's new, just got it in an upgrade deal - how do I do a hard reset?
    08-08-2014 01:27 PM
  4. DARKFiB3R's Avatar
    08-08-2014 01:30 PM
  5. Zachary Boddy's Avatar
    Alright try this. Hold down the volume down button, the power button, and the camera button all at the same time. When you feel a vibration release the volume and camera but hold power until phone reboots.
    If this doesn't work, since your phone is new you probably have a warranty. You can turn it in and get it replaced.
    08-08-2014 01:31 PM
  6. jjcoles's Avatar
    Thanks for the advice. I have changed the touch sensitivity (it was on high, I have put it to normal) to see if that has any effect. Don't really want to do a factory reset unless I have to. If I do do it, how do I save my contacts>
    08-08-2014 02:08 PM
  7. Zachary Boddy's Avatar
    To be honest, I'm not completely certain. I've never had to do a factory reset. Actually wait, all of your contacts should be saved/synced to either your GMail or your Microsoft Account or even your Facebook. Signing back in will re sync the contacts.
    jjcoles likes this.
    08-08-2014 03:47 PM
  8. jjcoles's Avatar
    I am cautiously optimistic that changing the touch screen sensitivity has actually worked - haven't had the problem since trying it (hope I haven't jinxed myself!).
    08-09-2014 09:37 AM

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