1. WPCentral Question's Avatar
    My lumia 1520 screen froze, so I did a hard reset as per Nokia and it did not fix the problem. Any ideas? I also have a 1020 that on the same day has a magnified lock screen that I can't open due to the password screen being to big to enter my code...any help would be appreciated.
    08-10-2014 02:16 PM
  2. MDK22's Avatar
    My lumia 1520 screen froze, so I did a hard reset as per Nokia and it did not fix the problem. Any ideas? I also have a 1020 that on the same day has a magnified lock screen that I can't open due to the password screen being to big to enter my code...any help would be appreciated.
    HOW did you do a hard reset with the screen frozen ? (yes, I know it's possible, but not common knowledge)

    for the 1020 - double tap w 2 fingers to normalize the screen, alternatively soft reset the phone
    END OF THE ROLL likes this.
    08-10-2014 03:42 PM
  3. END OF THE ROLL's Avatar
    I did get the 1020 working again. The hard reset was down with the volume and power buttons.
    Last edited by END OF THE ROLL; 08-10-2014 at 05:23 PM.
    08-10-2014 04:47 PM
  4. END OF THE ROLL's Avatar


    The screen has no response to touch and does this moving periodically as it scrolls through the languages.
    08-10-2014 05:32 PM
  5. MDK22's Avatar
    I did get the 1020 working again. The hard reset was down with the volume and power buttons.
    That's a soft reset - if you Google the 'Lumia 1520 Service Manual' the last few pages will detail how to perform a hard reset with side key combinations (it does however wipe the phone).

    I'm gonna guess you have a Hong Kong variant in Canada ...
    08-10-2014 07:29 PM
  6. END OF THE ROLL's Avatar
    I did the side key combination with the exclamation mark and it did wipe it. The video was the result after the hard reset.
    08-10-2014 11:27 PM
  7. END OF THE ROLL's Avatar
    I believe you're right about the Hong Kong variant...purchased through Expansys
    08-10-2014 11:29 PM
  8. END OF THE ROLL's Avatar
    Any other thoughts other than the hard reset?
    08-13-2014 10:40 PM

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