1. WPCentral Question's Avatar
    Hey everyone.. i updated my Lumia 1520 to WP8.1 cyan yesterday.. its really awesome but i am not getting notifications from Whatsapp, Viber and Kik.. i have checked everything 'data sense' 'wifi sense' 'apps running in the background'..i tried reinstalling the apps but still facing the same problem.. Is anyone having the same issues and what could be done to solve it?
    Reply would be much appreciated

    Cheers
    08-13-2014 02:54 AM
  2. Wisnu1977's Avatar
    Hey everyone.. i updated my Lumia 1520 to WP8.1 cyan yesterday.. its really awesome but i am not getting notifications from Whatsapp, Viber and Kik.. i have checked everything 'data sense' 'wifi sense' 'apps running in the background'..i tried reinstalling the apps but still facing the same problem.. Is anyone having the same issues and what could be done to solve it?
    Reply would be much appreciated

    Cheers
    08-13-2014 03:12 AM
  3. Wisnu1977's Avatar
    Try pin to start your Whatsapp from app list.....
    08-13-2014 03:14 AM
  4. Hammad Moghul's Avatar
    i already have it pinned on my start screen but still no notifications from whatsapp, viber and kik
    08-13-2014 05:55 AM
  5. switch side method's Avatar
    It's not your phone. The apps you mentioned are not supported for 8.1 at the moment
    08-13-2014 06:02 AM
  6. Hammad Moghul's Avatar
    theres no solution for it as of now?

    So we just have to wait for the developers to update the apps?
    08-13-2014 06:04 AM
  7. ndutznul's Avatar
    Do you have check battery saver and see is it enable run in background?
    08-13-2014 06:30 AM
  8. Hammad Moghul's Avatar
    Yes i have checked all the background apps and background task is enabled for Whatsapp, Viber and Kik
    08-13-2014 07:59 AM
  9. ndutznul's Avatar
    So i would say hard reset first your phone.
    Its not best solution, i know.
    But sometimes its work
    08-13-2014 09:00 AM
  10. Hammad Moghul's Avatar
    I have literally tried everything even hard reset and still the same.. i guess i will just have to wait for either the apps update or firmware. Its really annoying, i was expecting everything to work really well after Cyan update.
    08-13-2014 10:47 AM
  11. Wisnu1977's Avatar
    I have literally tried everything even hard reset and still the same.. i guess i will just have to wait for either the apps update or firmware. Its really annoying, i was expecting everything to work really well after Cyan update.
    Have you checked notifications+actions in settings ?
    08-13-2014 01:46 PM
  12. Hammad Moghul's Avatar
    Yes i have and i can't see Whatsapp, Viber or Kik in my notifications+actions settings... we can't add whatspp, viber or any other app manually there so i don't know what to do.
    08-13-2014 02:10 PM
  13. bugabootdlbonds's Avatar
    You aren't alone with this. Since I got cyan on my 1520 I am not getting banner notifications for fitbit tracker and other apps I previously got. I was on the developers preview so I had to downgrade to 8.0 to get cyan. After I got it I used my backup on DP 8.1 to restore. I have uninstalled and reinstalled the apps and they don't show up in notifications or actions. I have a 635 with cyan so I will check that to see if it is an 8.1 thing. I don't believe so since it worked on the DP.

    EDIT:
    After checking my 635, I saw more apps in the notifications + actions. I did a search and found this: social.msdn.microsoft.com/Forums/en-US/20dd9ba8-2cbb-4733-be42-63770bb407ea/missing-apps-in-notificationsactions-settings-page?forum=winphoneosissues (I can't post links so add the http to the front of it)

    Basically,
    the extra apps do not show up until they actually send a notification to the action center. once they do, their names are added to the list in the settings page, and you can change their notification settings. until then, they are not in settings, so you cannot control their notifications beyond what can be done from within the app.
    I forced an message through Facebook Messenger and the next thing I know it showed up in Notifications + Actions. I have Kik on the 635 and so it was showing there as well. My Fitbit Tracker still isn't showing notifications on either device so I'm going to contact those developers.
    Last edited by bugabootdlbonds; 08-14-2014 at 06:38 AM. Reason: Updated to include results from lumia 635 and info found online.
    08-13-2014 05:46 PM
  14. Hammad Moghul's Avatar
    I understand that but now how do we force a notification to the action centre? I receive messages on kik, viber and whatsapp but I only see them when I open the apps.. So now do anyone know how do we make an app to send notification to the action centre?
    08-14-2014 07:13 AM
  15. Wisnu1977's Avatar
    What is OS version before you update to cyan ? Is it WP 8.0 or WP 8.1 developer preview..?
    08-14-2014 09:11 PM
  16. Hammad Moghul's Avatar
    WP 8.1 developer preview..
    I used the Nokia recovery tool to perform a hard reset and then it updated it to Cyan.
    08-15-2014 06:48 PM
  17. Geddeeee's Avatar
    You need to make sure that the apps you are using have toast notifications turned on. Once a toast shows up, the Notification Centre will register this and the app will then show up in NC. Its standard behaviour for 8.1....
    08-15-2014 06:57 PM
  18. bul bulket's Avatar
    Same goes for me... Lumia 635.... Major app like WhatsApp n facebook not showing notification..

    Whatsapp support said its Microsoft push notification issue.. I doubt that's the issue, it's more like a bug
    08-17-2014 09:56 AM
  19. Alex Rodriguez Jr.'s Avatar
    Are your apps installed on an SD card?
    08-20-2014 07:55 PM
  20. JVBenedict's Avatar
    Same issue for 1020.
    08-24-2014 02:43 AM
  21. switch side method's Avatar
    Like I said earlier....whatsapp is not supported for 8.1,that's why it says its not 100% when you install it with 8.1,facebook is fine for me tho
    08-24-2014 08:55 AM
  22. Alex Rodriguez Jr.'s Avatar
    Like I said earlier....whatsapp is not supported for 8.1,that's why it says its not 100% when you install it with 8.1,facebook is fine for me tho
    This is certainly not the reason for lack of notifications as plenty of us are using WhatsApp just fine on update 1.
    08-24-2014 11:17 PM
  23. Hammad Moghul's Avatar
    Every app is working fine for me now. I didn't do anything or changed any settings.
    08-25-2014 10:26 PM
  24. chooke ps's Avatar
    my lumia 620 have the same problem after cyan update there is no notifications
    08-26-2014 09:28 AM

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