1. WINDOW LOVIN's Avatar
    I uninstalled it to try to see if it worked but after I tride to reinstall it this message came up :( anyone experience this and fixed it?
    08-13-2014 10:28 PM
  2. Bhaskar Parikh1's Avatar
    I uninstalled it to try to see if it worked but after I tride to reinstall it this message came up :( anyone experience this and fixed it?
    Same problem here, which is your mobile and what is di you have???
    08-13-2014 10:38 PM
  3. WINDOW LOVIN's Avatar
    Nokia Lumia 521 w/ WP8.1 and still no fix :(
    Same problem here, which is your mobile and what is di you have???
    08-13-2014 11:12 PM
  4. baruarahul007's Avatar
    Same problem here,I had an app installed that i went to update,8.1 HD Tiles,and it wouldn't update.Kept throwing an install error.

    I uninstalled it thinking if I were to uninstall and reinstall it might succeed. When I've tried reinstalling, I keep getting this 80004005 error. I've tried restarting my phone and I still can't get this to work.

    I'm running windows phone 8.1 on a Nokia Lumia 1320.
    08-14-2014 12:27 AM
  5. Dhileepudu Jambula's Avatar
    Same here, HTC 8X and I have deleted the updated(cancelled)
    08-14-2014 12:40 AM
  6. Spilner1001's Avatar
    Good to know its not just me
    08-14-2014 04:05 AM
  7. Devison's Avatar
    The App Is No more Longer For Free Users...... It Costs Rs55 or 0.99 USD



    untitledmm.png
    08-14-2014 06:25 AM
  8. jmunchies1's Avatar
    Yeah same problem. Don't uninstall it, you won't be able to reinstall it without purchasing it.

    Kind a **** move by the developer. It's fine if you want to charge for an app but don't screw all the people that are using it already for free.
    08-14-2014 11:33 AM
  9. sonekaka's Avatar
    I contacted the developer about the issue. I got a respond that the issue isn't from them but rather from Microsoft ( windows store).
    08-14-2014 11:38 AM
  10. Ashfaq Gazi's Avatar
    u r not alone friend . many have same prbs even me i unistalled n now gettin same error . i think this is y wip share droped to 2.5% from 3.5% . what a shame . it has to increase n it decreased . i t hink coz of such reasons .
    08-15-2014 06:41 AM
  11. jmunchies1's Avatar
    Can anyone recommend a similar alternative to this app?
    08-15-2014 08:47 AM
  12. Dennis Bakker's Avatar
    If you already have an app installed before, then you 'bought' the app even if it was free of charge. When the developer changes the price (from free to charged) you don't have to pay for it.
    08-15-2014 12:21 PM
  13. Spilner1001's Avatar
    Not true with this app im afraid, im asked to buy the app.
    08-15-2014 01:11 PM
  14. PrepukZs's Avatar
    Did any of you find a way to solve the problem?
    08-15-2014 01:25 PM
  15. jmunchies1's Avatar
    If you already have an app installed before, then you 'bought' the app even if it was free of charge. When the developer changes the price (from free to charged) you don't have to pay for it.
    That doesn't work here. I went to my install history on windowsphone.com and clicked reinstall. It contacts my phone, says it's downloading, and then says 'App not purchased' and cancels the install.
    08-15-2014 03:35 PM
  16. Maaz Mansori's Avatar
    There is a 2nd thread on this as well: http://forums.windowscentral.com/ask...tiles-app.html. Maybe the mods can merge them?
    But in any case, it appears that those who noticed that this is related to it being a paid app are likely correct. In the past, we have always been able to update or reinstall an app that was later made paid even if we got it when it was free. Why that's not that case here I'm not sure. The developer may have done something to disable downloads if it wasn't paid for.
    Now I went to windowsphone.com and my purchase history and tried to reinstall from there. It told me it wasn't paid for. So then I clicked on it and it allowed me to buy it (I still have leftover Microsoft credit that is expiring soon from the Nokia promotion) and then it contacted my phone and installed fine.
    08-15-2014 03:55 PM
  17. TStalin's Avatar
    hey, guys!!!
    Just buy app at the web store!
    08-22-2014 02:10 AM
  18. Spilner1001's Avatar
    The dev replied to my review that this infact a bug with 8.1 and not his intention, offered me a free beta version so might be worth contacting them about this.
    08-22-2014 06:43 AM
  19. KidX's Avatar
    Purchase history shows purchased, but when I click reinstall the payments tab appears.
    08-29-2014 04:45 AM
  20. KidX's Avatar
    The dev replied to my review that this infact a bug with 8.1 and not his intention, offered me a free beta version so might be worth contacting them about this.
    Hmm, I got that email,too but don't know when we can use that Beta version.
    08-29-2014 04:47 AM
  21. Spilner1001's Avatar
    As soon as you give them your live email you should get an email through with the link to the beta version
    08-30-2014 08:28 AM
  22. Niwin's Avatar
    Hi,
    I am Niwin, one of the developers of this app. We are also aware of the issue. The problem is with the latest Windows phone OS update. We have contacted Microsoft on the issue. Windows Phone 8.1 has a bug while updating a free app that has now become paid. The only way to get the update is to uninstall and reinstall the app from it's web site. Even then, you will be asked to pay for installation. This seems to be a major bug, but they are not to keen to fix this.

    We really don't want the users with free version to pay again for reinstalling the update. So as we value our customer's satisfaction we have created a private Beta version for our existing users. So kindly send us your screenshot of the error you receive and Microsoft Live ID with which you have connected your Windows Phone device. We will add your id to beta user list and you can use the app for FREE. This version would also receive frequent updates and popular shortcuts as the original version. Hope that would be helpful.

    I was able to support all the users who contacted to the support ID or left a review. Sorry if I missed out you guys.
    09-16-2014 12:28 AM

Similar Threads

  1. Lumia Cyan Update
    By bnanda003 in forum Windows Phone 8.1
    Replies: 2
    Last Post: 08-18-2014, 02:34 PM
  2. Phone update issue!!
    By Vishnu Hs in forum Windows Phone 8.1
    Replies: 2
    Last Post: 08-14-2014, 01:25 AM
  3. Noticed in the 8.1 August Update...
    By xandros9 in forum Windows 8
    Replies: 1
    Last Post: 08-13-2014, 08:42 PM
  4. Audio problem
    By stephanejap in forum Ask a Question
    Replies: 0
    Last Post: 08-13-2014, 07:44 PM
  5. Replies: 1
    Last Post: 08-13-2014, 07:23 PM
LINK TO POST COPIED TO CLIPBOARD