1. Nizam95's Avatar
    Hey I need some help..

    I have a Lumia 525 with 8.1 dp installed (no update 1 installed yet). But since yesterday I cannot open music and video app. It happen after my phone kinda stuck and I do soft reset. Facebook, wechat, Bing translator and temple run 2 not responding. But that's ok because I can uninstall and install it back. Music and video app cannot. I do some soft reset also nothing. Please I don't know what to do.

    P.s: English is my second language.
    08-14-2014 01:47 AM
  2. Laura Knotek's Avatar
    If a soft reset does not work, you might need to do a hard reset.
    08-14-2014 02:24 AM
  3. Nizam95's Avatar
    If a soft reset does not work, you might need to do a hard reset.
    Or I could just update the phone to update 1. Maybe it'll be back to normal.
    08-14-2014 03:07 AM

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