1. WPCentral Question's Avatar
    So... I have a Lumia 1020 (ATT), and I was trying to roll it back to Windows 8 so that I could get the Cyan update. I know I should have been patient, but I wasn't. I knew that the mini USB connection on my phone was kinda quirky, and sometimes it would connect to my computer when I plugged it in and sometimes it wouldn't (Windows would tell me that it would connect and disconnect, repeatedly, and sometimes it said it didn't recognize the device.)

    So while I was trying to do the recovery, it connected and disconnected, and the Nokia Recovery Tool didn't go anywhere. I was hoping that it would but after a long while, it didn't go anywhere again. (it was stuck at 0%...)

    I restarted the Nokia Recovery Tool and my Phone...but the recovery tool won't pick up my phone, and my phone is stuck on the red nokia screen.

    Is there anything I can do? :(
    08-14-2014 04:59 PM
  2. gasema812's Avatar
    Oh, and I don't know I wasn't logged in. This is my username.

    Please help me. I love my Lumia 1020 :(

    This is all it looks like, and I can't make it do anything at all...

    Last edited by gasema812; 08-14-2014 at 07:35 PM.
    08-14-2014 05:02 PM
  3. switch side method's Avatar
    Have you tried to hard reset the phone?
    08-15-2014 05:00 PM
  4. Lee Hoong Xui's Avatar
    I same with this problem tooo.. after update to window 8.1...
    My lumia 1020

    08-16-2014 12:30 AM
  5. blue1k's Avatar
    Recover it with Nokia Software Recovery tool.
    08-16-2014 12:38 AM
  6. Lee Hoong Xui's Avatar
    cannot... i have try many times d T.T
    08-16-2014 02:02 AM
  7. gasema812's Avatar
    Yeah, I tried to. I don't know what to do...
    08-16-2014 10:54 PM
  8. jesulink2514's Avatar
    I have the same problem :(
    08-17-2014 05:06 PM
  9. switch side method's Avatar
    Ok... Try to wipe the phone using the computer..as soon as that's done that should hopefully sought the problem out
    08-17-2014 06:35 PM
  10. Vika Westwick's Avatar
    Is there solution? Same story here
    09-18-2014 05:07 AM
  11. bryanibuan's Avatar
    Try pressing the down volume button as you connect the usb cable to computer.
    09-18-2014 05:39 AM
  12. SHoBBar MZ's Avatar
    ive tried windows phone recovery tool and my phone stopped at 3% and stopped responding on red screen. so i disconnected usb cable. pulled out the battery and insert again and try lumia recovery tool. it stopped at 1%. i disconnected and did the battery thing again and it goes up to 2% windows recovering. every percent it stops and i do it again. so im on 33% now. it seems working but i didnt recover my phone yet. do this trick before your battery ran out and i will tell you the result if my phone recovered or not.
    04-12-2015 02:15 AM
  13. Manoj Yermalkar's Avatar
    Guys I am still facing this isssue. Please help me out
    06-04-2015 09:52 PM

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