1. WPCentral Question's Avatar
    I have a Nokia Lumia 1020 theses are it's specs:

    Model: NOKIA 909
    Software: Windows phone 8.1
    OS: 8.10.0.12393.890

    My computer is a 64bit windows 8.1 hp envy 15t

    -I bought the Nokia Data sync cable specific for my phone (from a nokia retailer)
    -Ive turned my phone off and connected it to my computer
    -tried multiple usb ports
    -updated software (this morning)
    -I have Windows media player 11 and everything
    The reason why I made a new post is post is because no solution is working and at this point I'm wondering what else I can do. I'm so frustrated with Windows phones
    08-17-2014 06:36 PM
  2. Paul Verizzo's Avatar
    I feel your pain.

    In the old days of Nokia and Symbian, phone to PC connections were rock solid. Now, not so much. Two issues I 've had are:

    1. Not recognizing the phone is attached.

    2. Data transfers (music files) stopping.

    IIRC, I got resolution on #1 by uninstalling the WP PC program, and then reinstalling it. I am able to overcome #2 on my 810 by removing the SD card and plugging it directly into my PC at an appropriate port. Unfortunately, my new 925 can't do that, and sure enough, same old problem arise.

    Don't know if this is helpful, hope so.
    zziom likes this.
    08-17-2014 07:02 PM
  3. SARJINDER KAUR's Avatar
    your phone needs to be on and unlocked for the connection to work. I just use my USB charging cable that came with my phone and plug into my PC, works great.
    08-17-2014 07:09 PM
  4. zziom's Avatar
    It's always unlocked when I try to hook it up. At this point It's not a silly mistake I'm making.
    08-17-2014 07:18 PM
  5. switch side method's Avatar
    I have a Nokia Lumia 1020 theses are it's specs:

    Model: NOKIA 909
    Software: Windows phone 8.1
    OS: 8.10.0.12393.890

    My computer is a 64bit windows 8.1 hp envy 15t

    -I bought the Nokia Data sync cable specific for my phone (from a nokia retailer)
    -Ive turned my phone off and connected it to my computer
    -tried multiple usb ports
    -updated software (this morning)
    -I have Windows media player 11 and everything
    The reason why I made a new post is post is because no solution is working and at this point I'm wondering what else I can do. I'm so frustrated with Windows phones
    You said you updated software,is this on the phone or the computer? It may be an idea to go to the Microsoft website and download the drivers from there for the 1020 incase a file got corrupted. (its the drivers that gets installed automatically when you first hook the phone up to the computer for the first time so it recognizes the phone)
    08-17-2014 07:24 PM
  6. ShinraCorp's Avatar
    Wait a second... why are you using Windows Media Player? That does absolutely nothing to Windows Phone you need to use the official Windows Phone application from Microsoft in order to see something. Windows Phone app for desktop | Windows Phone (Canada)
    SARJINDER KAUR likes this.
    08-17-2014 09:15 PM
  7. SARJINDER KAUR's Avatar
    yup have to agree that when I connect my phone, Lumia 1020, or my old 920, the software by default is Windows Phone. Why would the Windows Media Player version even be an issue??
    08-18-2014 12:19 AM
  8. SARJINDER KAUR's Avatar
    @zziom, you stated that you turned your phone off, "I've turned my phone off and connected it to my computer" - hence it wasn't just me assuming you were making a silly mistake. I was merely pointing out that for it to be recognized by your computer it had to be on and unlocked
    08-18-2014 12:23 AM
  9. Paul Verizzo's Avatar
    @zziom, you stated that you turned your phone off, "I've turned my phone off and connected it to my computer" - hence it wasn't just me assuming you were making a silly mistake. I was merely pointing out that for it to be recognized by your computer it had to be on and unlocked
    Certainly has to be on but not sure what you mean by "unlocked." In the US, that means able to connect to other carriers. If you mean the lock screen, it doesn't have to be "unlocked." Mine connects just fine with my black Glance standby screen on.

    Actually, no app is needed on the PC. Your Windows PC sees the phone as a Mass Storage Device. The folders are accessible in Windows Explorer. The app for PC or Media Player is just a front end for things like moving files and synchronizing.
    08-18-2014 11:27 AM
  10. ShinraCorp's Avatar
    Actually you do need to unlock your lock screen to go inside the phone storage. Sure Windows will recognize it but you don't get access until you do.
    SARJINDER KAUR likes this.
    08-18-2014 11:39 AM
  11. osumorris2315's Avatar
    Same problem with my dell venue pro, it wont connect to my icon. Wont even recognize anything, I've reinstalled both os still no luck.
    08-18-2014 01:25 PM
  12. Ryan Mangipano's Avatar
    Hello,

    I was having the same issue on my Lumia 1520. After searching I found a post online and followed the steps. This fixed it for me. I figured I would share the steps here in case it might help others.

    1. Unplug the phone from PC
    2. Disable WiFi on the Phone
    3. Reboot the Phone
    4. Unlock the phone (meaning enter your pin if one is setup)
    5. Reconnect

    My phone was enabled for the dev preview.

    Thanks,
    Ryan
    08-18-2014 04:27 PM
  13. SARJINDER KAUR's Avatar
    exactly. you can see the phone but will not be able to browse, backup or transfer any files or files until it is unlocked. by unlocked I mean putting the pin on to unlock your lock screen.
    08-19-2014 06:15 AM
  14. Paul Verizzo's Avatar
    exactly. you can see the phone but will not be able to browse, backup or transfer any files or files until it is unlocked. by unlocked I mean putting the pin on to unlock your lock screen.
    No problem browsing via Explorer with screen off, Glance only on the front. Right now, as described.
    08-19-2014 04:09 PM

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