1. Slet's Avatar
    Hi,

    I decided to send my Nokia Lumia 930 to the Nokia Support in Germany (overheating, touchscreen problems). However I am not sure whether I should hard reset the device before sending it. On the one hand I don't want the staff there to take a look at my personal data but on the other hand they maybe need my setup to analyze the problem etc.

    Thanks in advance
    08-18-2014 06:31 AM
  2. Jaafarj's Avatar
    Never give your phone with your personal information to anyone would be my honest suggestion. Hard reset, remove permissions and remove the SD card whenever handing in your device.
    08-18-2014 06:43 AM
  3. WanderingTraveler's Avatar
    It's standard procedure to hard reset anyway prior to a hardware repair of any kind, though. Even if they don't do anything to the hardware, unless you specify it yourself, they will hard reset.
    08-18-2014 07:18 AM

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