1. sheim232's Avatar
    my lumia 1020 is totally bricked but the windows soft key is lighting up when the charger is plugged in. I have tried the soft and hard reset and also every charger I own. any ideas before I send it back?
    08-18-2014 01:12 PM
  2. gunjaninvit's Avatar
    Try recovering your phone using the Nokia Recovery Tool
    08-18-2014 01:14 PM
  3. sheim232's Avatar
    thanks I tried it but the phone does not get picked up by the computer.
    08-18-2014 01:25 PM
  4. belodion's Avatar
    Are you sure the battery is good?

    Posted via Windows Phone Central App
    xandros9 likes this.
    08-18-2014 01:31 PM
  5. sheim232's Avatar
    No I do not know for sure it was fine and then it wasn't but with the 1020 is not easy to check if the battery is good.
    08-18-2014 01:39 PM
  6. gunjaninvit's Avatar
    thanks I tried it but the phone does not get picked up by the computer.
    The software has another option which allows you to detect a bricked phone. Try that maybe.
    08-18-2014 02:20 PM
  7. belodion's Avatar
    If after trying gunjaninvit's suggestion you find that the phone is not bricked, then, if the charger is good and the USB lead is good, the next link in the chain is the battery. Difficult or not, youll have to test it! 😕

    Posted via Windows Phone Central App
    08-18-2014 03:27 PM
  8. switch side method's Avatar
    Use the computer and log into windows/find my phone. After that restart your phone from your computer and try from there
    08-18-2014 04:28 PM
  9. salmanahmad's Avatar
    The tools required to get your device up and running are not possessed by you, the only way to get it fixed is by sending it to an "official" Nokia Care Center.
    08-19-2014 03:18 PM
  10. xandros9's Avatar
    Before doing anything, leave it plugged in for a bit. Your thing tells me that the battery is simply really dead and needs time to charge.
    08-19-2014 11:30 PM

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