1. WPCentral Question's Avatar
    So for the last few days I've been trying to learn/figure this out, and I've had no luck. My wife and I purchased two HTC Windows 8 phones that were supposed to be unlocked (through Amazon). Mine works fine without any hitches (I absolutely love it) Her's on the other hand has been nothing but trouble. Here are the problems we are experiencing. We can be sitting right next to each other and she is always on extended network or at best 3G where I will be showing 4G. Her text messages don't send out. Randomly it shows it is on "H" network (couldn't figure that one out either). We have contacted t-mobile several times and they can't seem to find anything wrong on their end. We have switched sim cards and the problem stays on her phone. We've only had the phones a little over a week, but I've found it odd that her startup screen is a Verizion screen even though we are on a T-mobile network. They have had us try to manually setup APN settings, but it does the same thing (staying on extended network and not willing to send texts). It also lacks a lot of options in settings that my phone allows for. I just don't know enough about these phones to have a clue as to what is going on. Is it a bad phone or a bad user? Any help or information would be greatly appreciated.
    08-20-2014 05:45 PM
  2. switch side method's Avatar
    Go to settings

    Cellular+sim

    Sim settings

    Make sure 4G is clicked. Let me know if it works
    08-20-2014 08:19 PM

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