1. AJ98's Avatar
    I am running 8.10.12400.899 Dev. Preview. I updated my phone yesterday and idont see cortana nor live folders ? In cortana's case I live in US my setting are set to US for region language and speech. And still I don't see Cortana. Live folders ? I think they are in wp8.1 update 1 but my phone says I am up to date. Any solutions or experiencing same problem?
    08-21-2014 10:57 PM
  2. AJ98's Avatar
    Does the phone language affect if u get Cortana , cus mine is set English United Kingdom.
    08-21-2014 11:21 PM
  3. tejanaqkilica's Avatar
    Go to settings, swipe right and check for Cortana there, and it can't be possible to not have live folders, check your phone software for updates, then try making a live folder by putting one tile on the start screen over an other
    08-21-2014 11:41 PM
  4. AJ98's Avatar
    Live folder are available only on WP 8.1 Update 1 but I dont think I have update 1. It just keep saying that I am up to date.
    08-22-2014 12:11 PM
  5. BRC1711's Avatar
    You tried making sure preview for developers is still ticked in the app. Mine un ticked it self after the first update

    Posted via Windows Phone Central App
    08-22-2014 12:23 PM
  6. AJ98's Avatar
    The box is checked. And still there is no update
    08-22-2014 12:40 PM
  7. tejanaqkilica's Avatar
    Re check your region and language are set to united states, English Us
    08-22-2014 10:22 PM
  8. AJ98's Avatar
    Re check your region and language are set to united states, English Us
    Yea everything is set to US but my phone language is set United Kingdom which cannot be changed
    08-22-2014 10:56 PM
  9. tejanaqkilica's Avatar
    Yea everything is set to US but my phone language is set United Kingdom which cannot be changed
    That's impossible, you can change it to us English, it just has to download the language pack from the internet, mine by default is Italian but i can change anytime just have to download language pack
    08-24-2014 01:40 PM
  10. AJ98's Avatar
    How ? can you provide me with steps thanks...
    08-27-2014 02:38 PM
  11. lrn2board's Avatar
    Aj98 try a soft reset by golding down the volume down and power button, that might help!
    08-27-2014 02:41 PM
  12. AJ98's Avatar
    Tried that. But the language stood the same. And I don't have the option choose language. ;(
    08-27-2014 02:50 PM
  13. lrn2board's Avatar
    Is your phone an international one that's unlocked?
    08-27-2014 02:59 PM
  14. AJ98's Avatar
    Nope. It is sim unlocked I can use it on any GSM Network. But it is branded to Telstra. I see Telstra logo every time it boots up
    08-27-2014 03:05 PM
  15. lrn2board's Avatar
    Check to see if you received Lumia cyan by checking your extra and info in settings. This will activate live folders I believe. For cortana, because your phone is tied to that company, telstra, in Australia, and they haven't received Cortana yet, you cannot access it. There is a way I believe if you flash the American (or British or Chinese) 'roms' (I don't know another word for it) you will have access, but because the original location of the phone doesn't support it yet, nor will your phone. If you search the web for Cortana outside US, you should be able to do it. Also are you on a Lumia device or def manufacturer?
    08-27-2014 03:22 PM
  16. aikidaves's Avatar
    Tried that. But the language stood the same. And I don't have the option choose language. ;(
    Okay, you're looking in Settings, language, right? Is English (United States) listed as an installed language? If so, it's probably below English (United Kingdom). If it is, tap and hold English (United States) until the context menu comes up, then tap move up. It should put it at the top of the list, thereby changing your language setting. If you DON'T have English (United States) installed, you'll have to add it first, then make sure it's at the top of the list. If you have trouble doing any of this, it would help to see a screen shot so we all know what you're seeing.

    I'm kind of at a loss as to why you can't get GDR1. The current version number is 8.10.14157.200 - this is the update plus the small patch for it. If you have the Preview for Developers app properly installed and enabled it should find the updates to bring you to this level. The only thing I can think of to try, short of a hard reset or doing the full reinstall with NSRT, is to uninstall the Preview app, then install it again and flip the switch. It's possible it's just not installed correctly.

    Good luck, and let us know how it turns out!
    08-27-2014 05:16 PM
  17. AJ98's Avatar
    08-27-2014 06:29 PM
  18. AJ98's Avatar
    The reason I am not getting the update is I think because of the bitlocker error
    08-27-2014 06:32 PM
  19. bijak_riyandi's Avatar
    check again the Preview for Developers app
    it probably got deactivated
    08-27-2014 07:08 PM
  20. aikidaves's Avatar
    The reason I am not getting the update is I think because of the bitlocker error
    The Bitlocker problem is only supposed to apply to getting the Cyan firmware update. I was able to get GDR1 and the subsequent patch on my 920 running Black with no issues.

    I know you've checked the Preview for Developers app several times. Did you ever try disabling it, then enabling it again? Or did you try uninstalling it and reinstalling it per my previous suggestion yet?

    Your language settings in your screen shots all look correct for Cortana. They actually appear identical to mine, and I've had Cortana since April.

    I'm concerned that you may have an installation that didn't go quite right. If that's the case, you may need to do a hard reset or even backtrack with the Nokia Software Recovery Tool and reload, unless someone comes up with a solution that works.

    Best of luck!
    08-27-2014 09:38 PM
  21. AJ98's Avatar
    Already did
    08-27-2014 10:53 PM
  22. AJ98's Avatar
    I have htc 8x so Nokia recovery tool doesn't work, I tried a hard reset didn't solve anything.
    08-27-2014 10:54 PM
  23. aikidaves's Avatar
    I have htc 8x so Nokia recovery tool doesn't work, I tried a hard reset didn't solve anything.
    Sorry, I should have looked at what you have first - that puts a different complexion on that part of your problem. I saw something on the forums about the 8x needing a firmware update before GDR1 could be downloaded and installed, and that HTC and MS were working on that together. I don't know anything about the status of the fix, since I don't have that phone and haven't been following it. Maybe someone with one will pipe up on what to do about that.

    As for Cortana, though, based on everything you've posted, it ought to be there and working, so I'm at a loss for what else to try. I'm sorry I haven't been able to help.
    AJ98 likes this.
    08-27-2014 11:05 PM

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