1. Kayla Noel's Avatar
    So I had updated to WP8.1 in the middle of the summer. I never had trouble with the new commands but the screenshot one. Not even a week after I started 8.1 my volume up button breaks, great, right? I hadn't had it fixed because I never truly needed screenshotting. At least at that moment. But now, the new school year I'd literally 4 days away and I can NOT spend any more than a week and a half without this phone especially during the school year. And now due to the school year, I'll be using screenshot more than ever (screenshot instructions, notes, etc). So I'm really worried. Is there an option to go to some store or center and get it fixed? My device is in warranty so do they send me a new phone altogether or make me send it in for free? A new phone would be great and all but I don't think a broken button would be so huge they'd send a new one. Stressing out here!
    08-24-2014 01:21 AM
  2. Laura Knotek's Avatar
    What country are you in, and where did you buy the device (carrier store, online, other retailer)? Nokia Care Centers are available but they are more prevalent in some countries than in others.
    08-24-2014 03:04 AM
  3. rohit111's Avatar
    Go to Nokia Care; depending on where you are there may or may not be one nearby. And a complete replacement is only provided if something goes wrong within the first 15 (or 30 for some regions) days of purchase.
    08-24-2014 03:31 AM
  4. nyolc8's Avatar
    In nokia care, you can expect ~2weeks waiting. If you lucky, maybe you get it back earlier.
    08-24-2014 03:43 AM
  5. switch side method's Avatar
    I had the same problem in the UK. I got it back within a week so the turn around is quite fast
    08-24-2014 09:52 AM
  6. Kayla Noel's Avatar
    I live in the USA. And I brought it online used through the AT&T site.
    08-25-2014 01:08 AM

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