1. Ihawks's Avatar
    Ok so I have had to do a factory reset on my 820 dispite having had the back up data on since I have had the phone only a fraction of information has been backed up to my phone. I have lost pictures of kids birthdays old texts from my now deceased father and a host of other information where the hell is it all and can I access all the data that has been sent to the "cloud"
    08-28-2014 06:05 PM
  2. xandros9's Avatar
    Go into messaging settings, make sure texts are set to sync "all time"
    Go into OneDrive, all the photos should be uploaded to /Pictures/Camera Roll unless you turned it off.
    Ihawks likes this.
    08-28-2014 07:27 PM
  3. Ihawks's Avatar
    Thanks for that, it has resolved the text message problem but the missing photos remain, I have always had auto upload switched on and am never far from WiFi everyday. I'm missing photos from June up to last week!!. It makes no sense.
    xandros9 likes this.
    08-29-2014 10:57 AM
  4. 6029KingStephen's Avatar
    If you browse your one drive online, are the pictures there? That should have happened independently of the backup process.
    Ihawks and xandros9 like this.
    08-29-2014 11:00 AM
  5. Ihawks's Avatar
    No they have been lost. They have not appeared on one drive either on my phone or pc. I'm gutted.
    08-31-2014 05:49 AM

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