1. WPCentral Question's Avatar
    Hi there,

    yesterday I updated my Nokia Lumia 920 with the latest recommended update. Updating to Cyan took a very long time (which I guess might be normal but the last updates performed took way less) but after the phone had restarted and I got the introduction to the new system I noticed some major problems. My call log seems to be frozen, so whenever I call someone or someone calls me I cannot see any difference in the call log, everything stays the same like it was just before I updated the phone.

    Furthermore - and this is seriously annoying - messages I receive are shown in the small bar in the top but cannot be found under messages. And if I write a message to one, the message just disappears from the message-thread as if it had never existed, the person I am sending it to do get the messages. But the phone update has in fact rendered my phone useless for messaging and I have not found a way to roll back the update or how to "re-update" the phone.
    Any help would be greatly appreciated!
    08-29-2014 01:51 PM
  2. aikidaves's Avatar
    Since you installed the update, have you rebooted the phone? How about done a soft reset? If you haven't, try those and see if they clear the problems. The next step after that is a hard reset, which is much more drastic and tedious.

    Good luck!
    08-29-2014 08:48 PM

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