1. WPCentral Question's Avatar
    Hello there,
    I have an unlocked Nokia Lumia 920. I want to reset it to install the cyan update using the
    Nokia Software Recovery Tool
    but I am scared if I will lose the unlock after reset. I am using a different carrier's sim card. Please help!
    09-01-2014 01:53 PM
  2. myst02's Avatar
    Hi,

    don't flash it with the Nokia Software Recovery Tool! You will probably lose your SIM unlock because it flashes you on provider branded SL ROM. You can flash your phone without losing unlock with Nokia Care Suite. Refer to this guide and choose product code for your country: [Tutorial] Unbrand (flash) Nokia Windows Pho… | Windows Phone 8 | XDA Forum

    Best regards,
    myst02
    09-01-2014 02:00 PM
  3. RandKrayshan's Avatar
    thank you so much for replying..

    after using nokia care can I reset to windows 8 and then update to cyan?
    as I used the developers ("preview for developers") and cannot update my phone now :(
    09-01-2014 02:19 PM
  4. myst02's Avatar
    thank you so much for replying..

    after using nokia care can I reset to windows 8 and then update to cyan?
    as I used the developers ("preview for developers") and cannot update my phone now :(
    Yes, you can flash back to WP8 with using Nokia Care Suite and then upgrade to cyan. I did it myself, it works just fine :)
    09-02-2014 04:46 AM

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