1. WPCentral Question's Avatar
    I cant open my Lumia 925.
    I'm pretty sure it failed to update to the windows 8.1
    I left it to update at night the WiFi probably got cut off.
    Now all i see is the Nokia and the StarHub screen in the beginning and thats all.
    and it keeps restarting, it had restarted over 30 times in the past 15 minutes.
    What should i do?
    09-02-2014 12:09 AM
  2. Laura Knotek's Avatar
    09-02-2014 12:16 AM
  3. iluvtilz's Avatar
    Just try a hard reset before you use the recovery tool.
    1. Power off the phone.
    2. Hold down the power key until the phone vibrates then release.
    3. Then hold the volume down toggle until you see the "!" and release.
    4. In sequence:
    Press and release volume up
    Press and release volume down
    Press and release power
    Finally press and release volume down
    Phone should reboot in a few mins. Bypass the setup and restore then try update again.
    09-02-2014 12:51 AM

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