1. WPCentral Question's Avatar
    I have just updated my lumia 820 to Cyan 8.1 and can't update or download apps from the store .I always get the message ; " My family needs to be set up before you can get this app .Ask a parent to go to windowsphone.com/family on their computer , sign in with their Microsoft account, and set up My Family "

    I made a parent account and created an email to add as a kid and made a profile for him in Xbox. My Microsoft account in the ( email+accounts ) is fine and doesn't ask for attention or anything and I'm 19 years old and my birthdate in the e-mail is set to the year 1995

    Please someone help me with this problem

    Thanks,
    09-05-2014 09:45 AM
  2. switch side method's Avatar
    Sounds like the kid account is the main account. You need to switch over to make sure an adult account is the lead account then you can download apps
    Laura Knotek likes this.
    09-05-2014 07:29 PM
  3. christel asante's Avatar
    I cnt apdate app
    06-26-2015 12:47 PM
  4. Martsicky's Avatar
    Christel, just change your birth date to match that you're 21+ yrs old and everything should be fine. I had the same issue with my hotmail account (although I've been 18 back then) so I just created another one with birth date set to xx.xx.1980 ๐Ÿ˜… I didn't consider changing my birth date on the old account as it was full of spam anyway, so just created a new one...

    Note: After changing your birth date re-sync your main account.
    xandros9 likes this.
    06-26-2015 01:06 PM
  5. xandros9's Avatar
    Christel, just change your birth date to match that you're 21+ yrs old and everything should be fine. I had the same issue with my hotmail account (although I've been 18 back then) so I just created another one with birth date set to xx.xx.1980 ๐Ÿ˜… I didn't consider changing my birth date on the old account as it was full of spam anyway, so just created a new one...

    Note: After changing your birth date re-sync your main account.
    I endorse this solution.
    06-26-2015 01:11 PM
  6. shyam kumar2's Avatar
    I cant apps download
    09-30-2015 11:40 AM
  7. vikram rana3's Avatar
    The message you have entered is too short. Please lengthen your message to at least 3 characters.
    06-18-2016 08:40 PM
  8. xandros9's Avatar
    I cant apps download
    You're being too vague.

    The message you have entered is too short. Please lengthen your message to at least 3 characters.
    OK.
    06-19-2016 07:11 PM
  9. NithinM's Avatar
    Hai
    12-12-2016 07:14 PM
  10. abdulfahim abdul's Avatar
    I wont to download all apps please help me
    02-12-2017 01:17 PM
  11. 9020779900's Avatar
    "My family needs to be setup"
    02-24-2017 08:42 AM

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