Hi Guys,
Yesterday was a very bad day for me. First , i just learned that i failed my exams , and now , my lumia 920 is completly out of control. It's a very complex problem and i don't know how to solve it.
My 920 was on the 8.1 GDR 1 version (Black firmware) with Preview for Developers. The phone was working really fine. No bugs , no crash , no falling, everything was running extra.
Yesterday morning , i was sliding throught 6tag to see the pictures of my friend , and suddenly the whole phone stopped responding ( the screen freezed , the lock button , the volume button , etc ... ) so i tried to soft reset it , the phone restarted and it worked fine ... for 5 minutes , the screen stopped responding again( this time only the screen , the volume button was working , and the tiles keep turning over, the screen was not freezed , only the touch was not detected ). After 2 or 3 soft reset , my phone still couldn't detect my fingers. I was worried that the touch input of my screen was broken , and so i needed to change the phone's touchscreen.
But after reseting my phone one more time , the touch was working again. So i thought that the problem was software , and not hardware.
Then , i moved from soft reset to hard reset , i transfered all my files via usb before and hard-reseted my phone , but still my phone screen was not always responding.
After that , i installed the Nokia Recovery Software tool , my phones went back from 8.1 GDR1 to 8.0 GDR3. But Still , the touch screen was not always responding , it worked some time , and stopped working after 5/10min.
I installed the Preview for Developers on the phone ( it didn't detect Cyan update without PfD ) , and now , my phone is on the 8.1 GDR1 again.
All I can do now is soft reset the screen , it sometimes work for 5/10 min ( sometimes for 30 min ) and then the touch input don't work again.
I don't think the problem is hardware since the touch input works sometimes , and the last my 920 falled on the floor was like 6 months ago , so i don't think it's a physical issue.
I tried to connect my phone to Nokia Care Suite. For the version 2012.45.5.40 , the software was saying:
Error : This phone is not supported.
Then i kept looking for a more recent version of Nokia Care Suite. I found the version 2013.49.4.30 , and now my phone is not even detected by the software ( but it's detected by Windows , i can navigate the phone folders on the file explorer ).
One other thing is that my phone is out of warranty now ( the 1 year warranty is over ).
I really need some help. Thanks for taking my problem into consideration.
Yesterday was a very bad day for me. First , i just learned that i failed my exams , and now , my lumia 920 is completly out of control. It's a very complex problem and i don't know how to solve it.
My 920 was on the 8.1 GDR 1 version (Black firmware) with Preview for Developers. The phone was working really fine. No bugs , no crash , no falling, everything was running extra.
Yesterday morning , i was sliding throught 6tag to see the pictures of my friend , and suddenly the whole phone stopped responding ( the screen freezed , the lock button , the volume button , etc ... ) so i tried to soft reset it , the phone restarted and it worked fine ... for 5 minutes , the screen stopped responding again( this time only the screen , the volume button was working , and the tiles keep turning over, the screen was not freezed , only the touch was not detected ). After 2 or 3 soft reset , my phone still couldn't detect my fingers. I was worried that the touch input of my screen was broken , and so i needed to change the phone's touchscreen.
But after reseting my phone one more time , the touch was working again. So i thought that the problem was software , and not hardware.
Then , i moved from soft reset to hard reset , i transfered all my files via usb before and hard-reseted my phone , but still my phone screen was not always responding.
After that , i installed the Nokia Recovery Software tool , my phones went back from 8.1 GDR1 to 8.0 GDR3. But Still , the touch screen was not always responding , it worked some time , and stopped working after 5/10min.
I installed the Preview for Developers on the phone ( it didn't detect Cyan update without PfD ) , and now , my phone is on the 8.1 GDR1 again.
All I can do now is soft reset the screen , it sometimes work for 5/10 min ( sometimes for 30 min ) and then the touch input don't work again.
I don't think the problem is hardware since the touch input works sometimes , and the last my 920 falled on the floor was like 6 months ago , so i don't think it's a physical issue.
I tried to connect my phone to Nokia Care Suite. For the version 2012.45.5.40 , the software was saying:
Error : This phone is not supported.
Then i kept looking for a more recent version of Nokia Care Suite. I found the version 2013.49.4.30 , and now my phone is not even detected by the software ( but it's detected by Windows , i can navigate the phone folders on the file explorer ).
One other thing is that my phone is out of warranty now ( the 1 year warranty is over ).
I really need some help. Thanks for taking my problem into consideration.
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