1. Maxwell Fong's Avatar
    Yesterday my phone got frozen on a certain screen, so I applied the soft reset. The soft reset was extremely slow, so I applied another soft reset thinking that it will start up faster. I repeated this for several times until a big exclamation mark popped up. Since then, my phone is completely unresponsive and is bricked.
    However, today I tried plugging it in to my computer. The computer recognized the device, but as QHSUSB_DLOAD. I did the soft reset while plugged, and a moment later the Home button lit up, but just for about a second. During this, the computer had made some connecting and disconnecting sounds.
    As for online methods, I have tried the Nokia Software Recovery Tool, but it said that my phone is not supported. I have tried the Nokia Care Suite, but due to the short connectivity I've just mentioned, the method failed. I also tried to install JTAG, but a .dll file was said to be missing. I bought my Lumia 925 in HK, and my local Nokia Care advised me not to recover it locally. Are there any other ways to revive my phone? A bajillion thanks!!!
    09-08-2014 10:12 AM
  2. RumoredNow's Avatar
    Try a Hard Rest... basically the phone is forced to reflash the OS and firmware held in storage (like using Recovery). You lose all data. Hope your backup is good.

    09-08-2014 10:46 AM
  3. iluvtilz's Avatar
    Just try a hard reset before you use the recovery tool.
    1. Power off the phone.
    2. Hold down the power key until the phone vibrates then release.
    3. Then hold the volume down toggle until you see the "!" and release.
    4. In sequence:
    Press and release volume up
    Press and release volume down
    Press and release power
    Finally press and release volume down
    Phone should reboot in a few mins. Bypass the setup and restore then try update again.
    Basically you're at step 3 of this process, so just continue from there.
    09-08-2014 11:14 AM
  4. Maxwell Fong's Avatar
    The phone won't vibrate.
    09-13-2014 02:22 AM
  5. RumoredNow's Avatar
    09-13-2014 10:49 AM
  6. L0CK3RW4LL's Avatar
    If the small red LED near the front camera is on, try a soft reset by holding down power and volume down button until your phone vibrates.
    RumoredNow likes this.
    09-13-2014 10:59 AM
  7. Maxwell Fong's Avatar
    Like I've said, I have tried the Nokia Software Recovery Tool, but it said that my phone is not supported. Soft resets only made the Start button light up for a second and go off. It won't vibrate or anything.
    09-15-2014 10:26 AM
  8. RumoredNow's Avatar
    IDK how your phone is not supported... Did you ever cross flash regional model numbers?
    09-15-2014 11:43 AM
  9. Maxwell Fong's Avatar
    Probably due to QHSUSB_DLOAD.
    09-26-2014 10:44 PM
  10. RumoredNow's Avatar
    OK... Try using USBdeview (View any installed/connected USB device on your system). You have to right click the .exe and Run as Administrator.

    Delete any USB drivers that are marked as Nokia. Then plug the phone in to USB and let new drivers install. Open Software Recovery Tool and be sure to select the "My phone does not start up or respond" option.
    09-27-2014 07:49 AM
  11. Juan Ignacio Donoso's Avatar
    Hey, did you be able to fix your phone? have the same symtoms.... and I tried the same things... with no luck...
    10-08-2014 08:36 AM
  12. Midhun KC's Avatar
    HI I also have the same issue with my lumia 925. Did u able to sort out the issue?
    11-30-2014 04:11 PM
  13. Juan Ignacio Donoso's Avatar
    Nop, I couldn't do anything to make it work.. :/
    12-01-2014 06:52 AM
  14. RumoredNow's Avatar
    In Software Recovery Tool, did you check the option for "my phone won't boot" to help it connect?
    12-01-2014 10:22 AM
  15. Maxwell Fong's Avatar
    So I received the device from Nokia Care in HK with the help of my friend, and I got it back home and plugged it in. The Start button lit on for two seconds and when off. So I plugged it in my computer, and the apocalypse started all over again. I tried the method above, but it kept on installing the QHSUSB_DLOAD of Nokia Emergency Connectivity, which the Lumia Software Recovery Tool did not detect even in "My phone does not start up or respond" mode.
    12-06-2014 02:05 AM
  16. elwin lobo's Avatar
    well I guess u have no other choice other than taking it to your local Nokia Care
    12-06-2014 04:34 AM
  17. Jucan Adrian Remus's Avatar
    Same here
    04-11-2015 06:13 AM

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