1. chevy7210's Avatar
    My phone still does not recognize update. What should I do?
    09-08-2014 02:25 PM
  2. jmshub's Avatar
    Does your phone have the Developer's Preview? If so, you'll have to use the Nokia Software Recovery Tool (available here: FAQ - How can I recover/reset/restore my phone software? - Nokia - USA ) to install the firmware that way. When I attempted to revert back to 8.0 on my wife's 920, it downloaded the 8.1/Cyan firmware update. Just make sure that you have backup turned on, and I took screenshots of my start screen to ensure that everything was set back to my liking.
    09-08-2014 02:34 PM
  3. chevy7210's Avatar
    No DP just stock handset
    09-08-2014 03:14 PM
  4. RumoredNow's Avatar
    What do you mean by "recognize" the update?

    Is your phone not seeing it?
    Is it not downloading?
    ​Is it not installing?
    xandros9 likes this.
    09-08-2014 03:19 PM
  5. chevy7210's Avatar
    It is not seeing the update at all
    09-08-2014 04:00 PM
  6. RumoredNow's Avatar
    Battery over 50% ??? It runs a check for this I believe.

    ​No changes to Region?
    09-08-2014 04:04 PM
  7. chevy7210's Avatar
    Yes battery over 50 plugged into outlet and no change to region.
    09-08-2014 04:22 PM
  8. RumoredNow's Avatar
    Do you have an AT&T SIM in?

    If you are running unlocked, try taking out the competitors SIM.

    ​Also you will want to be on WiFi as the update is over the amount needed to force WiFi only download.
    09-08-2014 07:00 PM
  9. chevy7210's Avatar
    I will try taking out sim and trying
    09-08-2014 10:09 PM
  10. chevy7210's Avatar
    Still no luck. Took sim out and still says phone up to date when manually checking for update
    09-08-2014 10:39 PM
  11. RumoredNow's Avatar
    Sorry, Brother... I'm out of ideas... Try the 820 Forum. Nokia Lumia 820 - Windows Phone Central Forums
    09-09-2014 11:58 AM
  12. JW888's Avatar
    You need to roll back to 8.0, if you have installed the 8.1 preview developer version
    09-09-2014 12:14 PM
  13. aikidaves's Avatar
    In Settings, extras+info, what's the manufacturer name? It's possible that your phone isn't being recognized by AT&T as one of theirs.
    09-09-2014 12:17 PM
  14. RumoredNow's Avatar
    You need to roll back to 8.0, if you have installed the 8.1 preview developer version
    ​User stated earlier in the thread, no DP meaning no Developer Preview.
    09-09-2014 04:09 PM

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