1. WPCentral Question's Avatar
    Hi All,

    I got the Windows Phone 8.1 update yesterday and I started the install. However, it took such a long time and also drained the battery like anything, even while my phone was connected to charger. Now, I am not able to install the update, as the phone is not charging. As soon as it starts charging, it also restarts the install, but after a while, either it drains the battery or gets too much heated that it shuts down. It's always in the same loop and I am not able to use my phone any more neither can I complete the 8.1 update.

    I would really appreciate if someone can suggest any resolution to the problem.

    Thanks in Advance,
    Ash
    09-10-2014 11:34 AM
  2. aikidaves's Avatar
    Try a soft reset - hold power button and volume down button until phone restarts. It has worked for some others who've had problems installing the update.
    09-10-2014 12:21 PM
  3. ashimain2's Avatar
    I just tried that but it didn't help. In fact, my phone has been continuously restarting while I am charging it, and then start the update and gets shut down again. It's the same since yesterday.
    09-10-2014 12:47 PM
  4. aikidaves's Avatar
    That's tough. My only other suggestion is to wipe and reload your phone with either the Nokia Software Recovery Tool or Nokia Care Suite. Maybe someone else has a better idea to try first, though. Good luck!
    09-10-2014 01:07 PM

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