1. Andrew Elliott's Avatar
    Please can somebody advise me. Every single time i try rollback or use the nokia software recovery tool it tells me software package for this device is not available. Ive done a bunch of research and apparently its a sort of IMEI vs Software mismatch, as im rocking a prototype 1020 which originated from another country (long story) i have no idea what the IMEI would have been matched to. Anyway the point is no can cyanup. All the older nokia flash tools seem to kick me as well so thats not great. Anybody have similar issues with the Software recovery tool and find a work around?
    09-17-2014 08:10 AM
  2. pankaj981's Avatar
    It's not the IMEI, it should be the Product Code. Connect your phone to Product Support Tool and post your Model (RM-XXX) and Product Code
    Andrew Elliott likes this.
    09-17-2014 08:16 AM
  3. Andrew Elliott's Avatar
    Will do, thanks
    Last edited by Andrew Elliott; 09-17-2014 at 09:11 AM.
    09-17-2014 08:23 AM
  4. Andrew Elliott's Avatar
    It's not the IMEI, it should be the Product Code. Connect your phone to Product Support Tool and post your Model (RM-XXX) and Product Code


    Thanks, its RM-875 and PC: 059S437
    09-17-2014 09:11 AM
  5. Andrew Elliott's Avatar
    Anyone any idea what to do with this info?
    09-17-2014 01:02 PM
  6. pankaj981's Avatar
    Okay, it doesn't look like the recovery package is available on Navifirm. If you are not too worried about losing the software benefits of having a prototype, you can always flash to an unbranded RM-975 ROM. Out of curiosity, can you post the manufacturer name that shows in extras+info in settings?
    09-17-2014 02:44 PM

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