1. WPCentral Question's Avatar
    My phone was working fine when all of a sudden it just froze upon receiving a whatsapp message. I tried to hard reset it by holding the volume down and power button together. after the phone restarted the screen went completely black and the phone was unable to power on again. I tried using Nokia Software Recovery Tools but the phone is unable to even be detected by my PC. Do i have to send this phone to Nokia Care centre for servicing?
    09-28-2014 09:02 AM
  2. troylytle's Avatar
    If it is to be serviced, yes. Try plugging the phone up to the wall charger it came with for a few minutes then trying the button combination again while still plugged in.
    09-28-2014 09:05 AM
  3. FranBlagru's Avatar
    Try soft reset. If that doesn't work, when you connect it to your PC and Nokia recovery tool comes up and tries to detect it there is an option "my device won't turn on". Good luck.
    Last edited by FranBlagru; 09-28-2014 at 01:57 PM.
    09-28-2014 09:30 AM

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