1. Nicholas Foong's Avatar
    Hey guys, I have a Lumia 925 running on WP8.1 Update 1 Dev Preview with Lumia Cyan, and I am unable to pair it with my brand new Sony SBH80 bluetooth headset. When on the Bluetooth settings menu, my phone can't seem to find the headset.

    When I use NFC to pair, a notification will pop up on my phone asking me if I would like to pair my phone to the headset. But upon clicking "pair" a message pops up saying "Couldn't pair. We're having trouble pairing with this Bluetooth device. Please try again."

    Please help! This is really frustrating as my new earphones are completely useless if I can't pair it to my phone! Thanks!
    10-02-2014 08:55 AM
  2. Funky Cricket's Avatar
    Are those headphones BT4.0 only? If so, we need to wait for the next firmware update AFAIK.
    10-02-2014 09:01 AM
  3. N_LaRUE's Avatar
    Have you tried using Bluetooth with any other device prior to this?

    Have you tried a soft reset just to see if that sorts things out?

    Lastly, not to annoy you, are you sure the headphones detect mode?
    10-02-2014 09:01 AM
  4. N_LaRUE's Avatar
    Are those headphones BT4.0 only? If so, we need to wait for the next firmware update AFAIK.
    That's not the issue here. It's BT 3.0 and it has correct audio profiles.
    10-02-2014 09:06 AM
  5. Nicholas Foong's Avatar
    Have you tried using Bluetooth with any other device prior to this?

    Have you tried a soft reset just to see if that sorts things out?

    Lastly, not to annoy you, are you sure the headphones detect mode?
    Yup it works perfectly fine on my friend's Xperia Z3 Compact.

    Hmm I haven't tried a soft reset yet, I'll try it out and see if it works. Thanks! Hold volume down and power button right?

    Posted via the Windows Phone Central App for Android
    N_LaRUE likes this.
    10-02-2014 09:34 AM
  6. Nicholas Foong's Avatar
    Are those headphones BT4.0 only? If so, we need to wait for the next firmware update AFAIK.
    Nope these earphones only support BT3.0

    Posted via the Windows Phone Central App for Android
    10-02-2014 09:35 AM
  7. N_LaRUE's Avatar
    Yup it works perfectly fine on my friend's Xperia Z3 Compact.

    Hmm I haven't tried a soft reset yet, I'll try it out and see if it works. Thanks! Hold volume down and power button right?

    Posted via the Windows Phone Central App for Android
    Yes, make sure to wait until the phone vibrates.
    10-02-2014 09:36 AM
  8. Nicholas Foong's Avatar
    I did a soft reset and it still doesn't work. I'm wondering if this is a Windows Phone software compatibility issue, Lumia Cyan issue, or hardware compatibility issue. The headset works perfectly fine on the z3 compact so I'm assuming there's nothing wrong with it.

    Do any of you own a pair of Bluetooth earphones? And if so do they work with your windows phone?

    Posted via the Windows Phone Central App for Android
    Attached Thumbnails 2638.jpg  
    10-02-2014 09:59 AM
  9. N_LaRUE's Avatar
    I did a soft reset and it still doesn't work. I'm wondering if this is a Windows Phone software compatibility issue, Lumia Cyan issue, or hardware compatibility issue. The headset works perfectly fine on the z3 compact so I'm assuming there's nothing wrong with it.

    Do any of you own a pair of Bluetooth earphones? And if so do they work with your windows phone?

    Posted via the Windows Phone Central App for Android
    I have a pair of Nokia BT headphones and I have paired my phone via BT to other devices with no issues.

    My next suggestion is to try a hard reset or the Nokia Software Recovery Tool but I don't like suggesting that because it can be a hassle and people get upset with having to do it. Saying that it may be the best option as it will probably solve this issue.
    10-02-2014 10:02 AM
  10. Nicholas Foong's Avatar
    I have a pair of Nokia BT headphones and I have paired my phone via BT to other devices with no issues.

    My next suggestion is to try a hard reset or the Nokia Software Recovery Tool but I don't like suggesting that because it can be a hassle and people get upset with having to do it. Saying that it may be the best option as it will probably solve this issue.
    Thanks for the help! But I don't think I'll do a hard reset. So I guess I'm the only one experiencing such issues?

    I wonder if there's anyone else who owns a pair of sbh80s. Would love to hear if it's working for them.
    10-02-2014 10:40 AM
  11. N_LaRUE's Avatar
    Thanks for the help! But I don't think I'll do a hard reset. So I guess I'm the only one experiencing such issues?

    I wonder if there's anyone else who owns a pair of sbh80s. Would love to hear if it's working for them.
    Did you go from DP to WP8.1? There were issues in DP with Bluetooth and going by my own experiences with updates I typically hard reset or use NSRT afterwards to ensure a smooth operation. I am unlike many people though in that I don't play games and all my stuff is backed up regularly.
    10-02-2014 10:55 AM
  12. Nicholas Foong's Avatar
    Yeah I went from dp to wp8.1. Hard resetting will probably solve the issue but I really don't want to lose my game data again. I lost my data the other time as I had to revert to wp8.0 in order to get lumia cyan. Oh well. Ill just keep my earphones till i get a new phone i guess. Thanks for the help!
    10-03-2014 04:58 AM

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