1. WPCentral Question's Avatar
    My phone crashed and I installed the recovery software from the Nokia recovery software, now when I use my device the touch is not working. Tried both the hard and soft resets and nothing happens
    10-03-2014 03:22 PM
  2. MDK22's Avatar
    A little more info would help:
    - what phone
    - what software (WinPhone 8.0, 8.1, Dev Preview ?)
    - what firmware (Lumia Black, Cyan ?)

    Soft (Hard) resets attempted before (or after) attempted recovery ?

    Any other pertinent info (e.g. running HK CV in Switzerland, etc.) provide CV of phone (look @ SETTINGS >> ABOUT)

    Answer ALL those questions & we'll take a shot ...
    10-03-2014 03:31 PM
  3. RichardBurt's Avatar
    How did you manage to do the hard reset without using the touch screen?
    10-03-2014 03:31 PM
  4. MDK22's Avatar
    How did you manage to do the hard reset without using the touch screen?
    Very good question, though, it can be done (rather easily).
    10-03-2014 03:34 PM

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