1. nischal shrestha's Avatar
    I am using Lumia 620 in dev p gdr1 update and since yesterday many of my apps are crashing they wont just ,I reinstalled some apps and they worked fine but I cannot delete the built in apps like Xbox music ,battery saver,calender etc ,I have done soft reset ,restarted phone too but still it crashes please help me !!! It's so irritating!!
    10-04-2014 01:10 PM
  2. MDK22's Avatar
    OK - PAY ATTENTION each phone is different - based on the set of apps installed.

    Now that I've got your attention, it only takes 1 screwy app to mess with your phone !
    Good advice :
    - Backup all your media - Pix, vids, music, docs, etc.
    - HARD RESET the device (skip the signin portion, as that will start re-installing your apps !)
    - check the phone
    - If it works ... REBOOT
    - go to SETTINGS >> PHONE UPDATE & check for (legitimate) updates
    - check the phone, again, without any extra apps
    - If it works ... REBOOT
    - get that list of apps & start installing them 1 by 1 (most important, first), to find the offending app (I know, that's gonna take some time !)
    - reboot your phone (say after two installs) & check the newest apps for functionality
    - when you start crashing again, you know which app(s) are causing it !
    - OR, if you get through them all, you now have a clean install.

    Now, stop crying, it didn't get that way overnite, you've got a lot of work ahead of you.
    RichardBurt likes this.
    10-04-2014 03:26 PM
  3. Lance_WPCentral's Avatar
    Do a soft reset. Most of the times that fixes most of the minor issues that happen on and off. If still apps are crashing then you will need to go in for a hard re-set. Take a backup of your phone as doing a hard re-set wipes out everything on the phone and just leaves behind a clean version of the OS and pre installed apps. Below is the link on how to do a hard reset.
    Resetting your Windows Phone 8.1 | Windows Phone How-to (India)
    10-04-2014 10:12 PM
  4. nischal shrestha's Avatar
    I was thinking of doing hard reset if cyan update for dev preview come's up
    10-05-2014 02:47 AM

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