10-09-2014 08:53 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    After I upgraded my Lumia 920 to WP8.1 I notice it burns out the battery much faster than before. I have the glance feature enabled so I tried to disable it. But WP prompted me that there's an update for glance needs to be installed before changing the setting. So I clicked the "Update" button. Then it tried to reboot the phone. I didn't pay attention to the phone until 40 mins later then I found the phone asked me to select the "Language" and other settings. It seems like the phone was completely reset to factory setting. All my videos, recent photos and some other app data are completely lost. This is a really stupid bug, and I will definitely lose the confidence on WP if my important data is not found
    10-09-2014 12:36 AM
  2. Karthik Naik's Avatar
    Karthik Naik
    thats shocking and scary
    try a data recovery program such as recuva in case theres a chance of getting atleast some data back
    10-09-2014 12:44 AM
  3. psoham777's Avatar
    psoham777
    Originally Posted by WPCentral Question
    After I upgraded my Lumia 920 to WP8.1 I notice it burns out the battery much faster than before. I have the glance feature enabled so I tried to disable it. But WP prompted me that there's an update for glance needs to be installed before changing the setting. So I clicked the "Update" button. Then it tried to reboot the phone. I didn't pay attention to the phone until 40 mins later then I found the phone asked me to select the "Language" and other settings. It seems like the phone was completely reset to factory setting. All my videos, recent photos and some other app data are completely lost. This is a really stupid bug, and I will definitely lose the confidence on WP if my important data is not found
    Try a soft reset, it might fix it
    10-09-2014 12:47 AM
  4. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    Originally Posted by Karthik Naik
    thats shocking and scary
    try a data recovery program such as recuva in case theres a chance of getting atleast some data back
    Recuva is useless here since Windows Phones, at least some, don't connect as a mass storage device.

    Sorry to hear, that's a super weird thing. O_O
    Make sure you restore backups, check OneDrive for media.
    Karthik Naik likes this.
    10-09-2014 06:29 PM
  5. Karthik Naik's Avatar
    Karthik Naik
    Originally Posted by xandros9
    Recuva is useless here since Windows Phones, at least some, don't connect as a mass storage device.

    Sorry to hear, that's a super weird thing. O_O
    Make sure you restore backups, check OneDrive for media.
    yeah i realized later that its a 920 not a wp with an sd card
    10-09-2014 08:53 PM
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