[WPCentral Question]

I have a Nokia Lumia 521 that I am having problems with turning on. I can't turn the phone on at all unless it is plugged in, but plugging it in only makes it vibrate once and the Nokia name pop up then a screen saying my battery is to low shows up. I bought a brand new battery(I made sure it's the correct one), let it charge for an hour. I am still unable to turn on my phone. I've tried to do a "hard reset" but I think I'm doing it wrong? Can I please get some hard details? I think I came close to doing it, but instead of getting to the screen with 2 gears, I managed to get to a screen with a Lightning Bolt and a Gear on it. Any advice is appreciated.

[Laura Knotek]

Have you tried the Nokia Software Recovery Tool? FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

[Wacky Waldo]

Thank you very much, this software repair seems like it's going to fix my phone. I appreciate the link.

[Wacky Waldo]

So I downloaded the software, and tried installing it. I get to the point where it's downloading the latest instillation for my phone. It completes, then after 100% it says, to put in my Pin, and that my phone is restarting. THERE IS NO WHERE FOR ME TO PUT IN MY PIN. Phone doesn't boot up. Still just tells me the battery is "dead"(I know it's ******* not) and nothing happens.

[primuxprimux]

Simple solution yr ,,, charge your battery on other Lumia or is other Lumia's battery or may be try to charge with Nokia charger only ,, box one day my Lumia facing same issue with Samsung charger