1. vineet_vpns12's Avatar
    Can I ask question related to my problem.
    Like my recent problem is: After grabbing w8.1+cyan(preview developer) update.
    My phone gets hang very often, some times phone starts and switch off simultaneously for 5 to 6 time. N lot.
    I'm experiencing this since the first day I updated to cyan.
    Is there is anyone else who is having same problem.
    Please do reply.
    10-14-2014 08:18 AM
  2. charlatan1978's Avatar
    Have you tried a soft reset?
    If so next would be a hard reset.
    vineet_vpns12 likes this.
    10-14-2014 08:53 AM
  3. vineet_vpns12's Avatar
    I don't know much about soft reset or hard reset..
    What I did was setting> about > reset your phone.
    Sorry for late reply actually phone again restarted itself trice
    10-14-2014 01:09 PM
  4. charlatan1978's Avatar
    Hi, the 'settings > about > reset your phone' u mention would be a hard reset (back to factory defaults).
    How is the phone behaving now?
    10-15-2014 07:41 AM
  5. vineet_vpns12's Avatar
    I did that before also. And as u suggested.. So I did it once again.
    For first few hours it behaved properly. But
    now it is giving the same problem.
    10-15-2014 12:16 PM
  6. aikidaves's Avatar
    It's possible that reloading the firmware and software with the Nokia Software Recovery Tool might fix it, unless it's a hardware problem. I think it's actually likely to be a hardware problem, to be honest.
    10-15-2014 04:27 PM

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