1. WPCentral Question's Avatar
    So finally, I received my handset from Nokia Service Center after about 2 months.
    The handset is working fine but I am not able to UPDATE anything.
    Extras + Info :-
    Version :
    Model name : RM-885_eu_euro1
    Operator name : 000-GB
    Config ID : 158531
    Label : 1030.6409.1311.10151

    about :
    OS Version : 8.0.10211.204
    Firmware : 1030.6409.1311.0001
    Hardware :

    As opposed to what I have read on the internet that "extras+info" would show Lumia Black, Lumia Amber or Lumia Cyan, mine doesn't show anything but "Nokia enhancements".
    When I purchased the phone i.e. on 2nd Nov, 2013 ; it used to show "Lumia Black".
    I had to sent it for repair as the touch was not working, unfortunately they changed the whole thing and sent me a totally new looking set but the software doesn't seem to be what I see posted, listed, uploaded online.

    What is wrong ?
    What can I do ?
    Any ideas ?
    10-14-2014 01:58 PM
  2. Suicide Stacey's Avatar
    Try a hard reset as it will re-download the appropriate roms to get it back to normal
    10-14-2014 06:00 PM
  3. purgeindia's Avatar
    I tried a hard reset, about 5 times and I still it doesn't update.
    I forced the extras+info and other updates from Lumia System Updater/QR Codes. Still cannot update to Black, Amber or Cyan.
    I tried NSU/Recovery too, I get back from where I started, stuck at the same firmware.
    10-20-2014 10:28 PM
  4. pankaj981's Avatar
    What country are you in? You might as well flash your phone's ROM to the country variant
    10-20-2014 10:47 PM

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