1. Muhammad Amiruddin Bin Hussin's Avatar
    hi, i've claimed all gameloft gift apps which made available for lumia 1520 owners not long ago this year. After an upgrade of my phone to Cyan with Dev Preview its no longer re-downloadable.. may i know what is the problem.. anything to do with region / dev preview..
    Last edited by Muhammad Amiruddin Bin Hussin; 10-18-2014 at 09:34 PM.
    10-18-2014 09:24 PM
  2. Suicide Stacey's Avatar
    I had the same problem.... I installed then done an update...then couldn't re-download the games again. Spoke to Nokia and Microsoft... After a week or so Microsoft agreed to add twenty pounds to my windows wallet. You want to chat to them on their live site. Usually the waiting time is no longer then 20 seconds and they are fantastic...the hard part is they couldn't see I downloaded the game on their side. So you will have to persist that you did.
    10-18-2014 09:44 PM
  3. Muhammad Amiruddin Bin Hussin's Avatar
    I had the same problem.... I installed then done an update...then couldn't re-download the games again. Spoke to Nokia and Microsoft... After a week or so Microsoft agreed to add twenty pounds to my windows wallet. You want to chat to them on their live site. Usually the waiting time is no longer then 20 seconds and they are fantastic...the hard part is they couldn't see I downloaded the game on their side. So you will have to persist that you did.
    hi thanks for your kind reply. i have them in my apps list but under 'not available on this device' section. do u think providing them a screenshot of it will help?
    Suicide Stacey likes this.
    10-18-2014 09:51 PM
  4. Suicide Stacey's Avatar
    When I chatted to them live using my phone there wasn't a way to send them a screen shot. Never tried using the pc so it may be different. But I would def grab a screen shot. I never showed them mine but it wont hurt to send them one. Make sure you have a pen and paper ready too as they will give you a reference number (or screen shot it) but it will take a lot of chatting but go to live chat as now is the time its usually dead and you get a quick reply :-) keep me updated
    10-18-2014 09:58 PM
  5. corey_blackstock's Avatar
    When I chatted to them live using my phone there wasn't a way to send them a screen shot. Never tried using the pc so it may be different. But I would def grab a screen shot. I never showed them mine but it wont hurt to send them one. Make sure you have a pen and paper ready too as they will give you a reference number (or screen shot it) but it will take a lot of chatting but go to live chat as now is the time its usually dead and you get a quick reply :-) keep me updated
    Can you tell me which site you used to chat with them?
    10-18-2014 10:24 PM
  6. Suicide Stacey's Avatar
    Just type in Microsoft live chat on the web and there will be a link 😊 I cant send a link as it changes per region ao if I send you my link (I am in uk) then you will get an error page
    10-19-2014 05:47 AM

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