1. WPCentral Question's Avatar
    I exited 6snap and blocked my phone, the next time I wanted to turn it on it didn't work. It has kind of like a gray-black screen that actually glows a little in the dark, like if it is turned on, but it doesn't show anything else. I already tried a soft and a hard reset but neither seems to work. Everything was working just fine before that.
    10-20-2014 10:11 AM
  2. Microsoftjunkie's Avatar
    Might have to wait till the phone dies, unless you button factory reset.
    10-20-2014 10:13 AM
  3. berty6294's Avatar
    You have tried holding the volume down and power button in for about 15 seconds or until you see the Nokia logo?
    10-20-2014 10:14 AM
  4. Rafael Yousuf's Avatar
    I think you should go the easy way and just use Nokia Software Recovery Tool to restore your phone.
    10-20-2014 10:30 AM

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