1. Marlene Parnass's Avatar
    my phone is failing and I have no access to the top of the screen because it is in another mode of use, I have to press twice to activate the touch and the screen
    10-29-2014 12:42 AM
  2. BatteryLife's Avatar
    I think you're in narrator mode. Press the volume up and start button simultaneously.

    The screen "issue" should be fixed. Then go into settings, ease of access, and disable narrator.
    10-29-2014 12:52 AM

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