1. Windows Central Question's Avatar
    a download update screen came on my phone and I clicked download then my screen went black and gears popped up! never seen this before. I waited an hour and it was still the same gears anda white bar at the bottom of screen it woud not let me turn my phone on at all so I left It again for another hour and I went to check on my phone and it was completely black screen phone will not turn on at all nothing! I triedthe soft reset however phone is not responding at all like it is just gone! I charged it tried taking battery out 'n put it back in....help!!!!!!
    10-30-2014 10:06 AM
  2. kaantantr's Avatar
    Have you tried charging the device? Maybe the battery is drained. Updates drain the battery very fast.
    Try charging it, it should force the device to open.
    10-30-2014 10:11 AM

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