1. WPCentral Question's Avatar
    My daughter locked da phone nd can't remember da password...also I don't have an account. ..
    11-04-2014 10:53 AM
  2. RumoredNow's Avatar
    Yep...

    Search for "Hard Reset Lumia (model #)" for a how to. You need to sign back in with your existing Microsoft account though to get your backup restored...Hard to do if you don't know the password.

    It might be worth trying to reset your password here first and trying the new password on your phone... Microsoft account - A single login to services and devices

    ​Click Sign In and follow the prompts for "Forgot my password."
  3. ZKnowN's Avatar
    Your best option will be to hard reset.
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    RumoredNow likes this.
    11-04-2014 10:54 AM
  4. RumoredNow's Avatar
    Yep...

    Search for "Hard Reset Lumia (model #)" for a how to. You need to sign back in with your existing Microsoft account though to get your backup restored...Hard to do if you don't know the password.

    It might be worth trying to reset your password here first and trying the new password on your phone... Microsoft account - A single login to services and devices

    ​Click Sign In and follow the prompts for "Forgot my password."
    ZKnowN likes this.
    11-04-2014 11:52 AM

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