1. Windows Central Question's Avatar
    Return key does not work, bing key does not work
    11-05-2014 06:39 AM
  2. dharvey24's Avatar
    Hard reset - Press and hold the following buttons camera+volume down + Power until your phone vibrates, then release only the power key and keep pressing the camera + Volume down for a couple more seconds until the phone reboots.
    11-05-2014 08:30 AM
  3. dharvey24's Avatar
    Just note this a hard reset not and reboot - to reboot try first - Press and hold volume down and power button for 10 seconds. This will reboot your phone. Try this first before the factory reset.
    11-05-2014 08:33 AM
  4. Lance_WPCentral's Avatar
    First try a soft reset, hold the volume down button and on/off button continuously till your phone turns off and then release. Once or twice even my touch keys became unresponsive and a soft reset fixed it.
    11-05-2014 08:57 AM

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