1. Windows Central Question's Avatar
    the phone just powers off abruptly and keeps turning on an off. even when its connected to the charger, now cant use the phone cos of this problem
    11-08-2014 08:30 PM
  2. gpobernardo's Avatar
    I don't think is my problem. I think it has to do with the newest update for the 635..
    Try a couple or three of "soft resets" first at least before the "hard reset". Press and hold the volume down volume and power buttons until you see your phone power down and restart.

    If this still doesn't work, then "hard reset" it is. At that point, I hope the "hard reset" would fix the problem and be worth it.
  3. ven07's Avatar
    How long has this been going on? the best possible fix right now is to download NSU and recover the device... I would do it before the phone dies off completely.. Keep in mind all data on the phone (pics, music, vids) will be lost unless you had a backup
    11-08-2014 08:45 PM
  4. ven07's Avatar
    I doubt soft/hard resets will help, but give them a shot
    RumoredNow likes this.
    11-08-2014 08:48 PM
  5. anon(9057135)'s Avatar
    I just got this problem. I was on an app and wanted to share something and airplane mode turned on and then it restarted o.o
    Posted Via Tapatalk for Windows Phone.
    11-08-2014 10:57 PM
  6. RumoredNow's Avatar
    I doubt soft/hard resets will help, but give them a shot
    Do a web search for "Lumia <model#> Hard Reset" and follow those instructions. You loose all data, but can restore your last backup from the cloud during setup.
    ven07 likes this.
    11-09-2014 09:08 AM
  7. gpobernardo's Avatar
    I just got this problem. I was on an app and wanted to share something and airplane mode turned on and then it restarted o.o
    Posted Via Tapatalk for Windows Phone.
    BEFORE you perform a hard reset, which will indeed remove all your data, there have been many reports on this bug and the solution was particularly simple if you're using a Lumia where you have direct access to your battery (e.g. a L530.) The problem may just be a loose battery connection. Just tighten the contact pins between your battery and your phone, either by slightly bending the pins of the phone gold contact pins outwards* or by placing a piece of paper (or any other thin film) that will push the battery towards the phone gold contact pins.

    *- Bend it slowly, using a toothpick, and GENTLY. Too much force will break these pins.
    ven07 likes this.
    11-09-2014 09:20 AM
  8. anon(9057135)'s Avatar
    BEFORE you perform a hard reset, which will indeed remove all your data, there have been many reports on this bug and the solution was particularly simple if you're using a Lumia where you have direct access to your battery (e.g. a L530.) The problem may just be a loose battery connection. Just tighten the contact pins between your battery and your phone, either by slightly bending the pins of the phone gold contact pins outwards* or by placing a piece of paper (or any other thin film) that will push the battery towards the phone gold contact pins.

    *- Bend it slowly, using a toothpick, and GENTLY. Too much force will break these pins.

    I don't think is my problem. I think it has to do with the newest update for the 635..
    11-09-2014 09:42 AM
  9. RumoredNow's Avatar
    BEFORE you perform a hard reset, which will indeed remove all your data, there have been many reports on this bug and the solution was particularly simple if you're using a Lumia where you have direct access to your battery (e.g. a L530.) The problem may just be a loose battery connection. Just tighten the contact pins between your battery and your phone, either by slightly bending the pins of the phone gold contact pins outwards* or by placing a piece of paper (or any other thin film) that will push the battery towards the phone gold contact pins.

    *- Bend it slowly, using a toothpick, and GENTLY. Too much force will break these pins.
    Use the paper trick people... Let us not have a rash of threads here stating "I broke my battery contact pins. HELP!!!"
    gpobernardo and ven07 like this.
    11-09-2014 09:50 AM
  10. gpobernardo's Avatar
    I don't think is my problem. I think it has to do with the newest update for the 635..
    Try a couple or three of "soft resets" first at least before the "hard reset". Press and hold the volume down volume and power buttons until you see your phone power down and restart.

    If this still doesn't work, then "hard reset" it is. At that point, I hope the "hard reset" would fix the problem and be worth it.
    11-09-2014 09:53 AM
  11. anon(9057135)'s Avatar
    Try a couple or three of "soft resets" first at least before the "hard reset". Press and hold the volume down volume and power buttons until you see your phone power down and restart.

    If this still doesn't work, then "hard reset" it is. At that point, I hope the "hard reset" would fix the problem and be worth it.

    It only happened once. Nothing more..
    11-09-2014 09:54 AM
  12. gpobernardo's Avatar
    It only happened once. Nothing more..
    Then I think a hard reset is not worth trying... it's just not worth the trouble if the problem happened only once.
    Last edited by gpobernardo; 11-11-2014 at 12:56 PM. Reason: clarified: negation against hard reset
    11-09-2014 09:57 AM

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